ProLiant ML350p Gen8 server ambient temperature sensor problem

[scharchouf]

there are many sensor placed on different zone

[Torsten.]

call hp support, let them replace the part in question. there is nothing you can repair yourself by updating or such ...

[scharchouf]

Sure that he can contact HP, but it's recommanded to send AHS log for any Gen8 server, and it must be uptodate.

we need to invesigate on AHS log in order to know which part must be replaced

[Torsten.]

well, it is recommended to send the log to support, not to the forum!

[scharchouf]

He Can send it inbox, no problem

[urosg]

Opened a case with HP Support, waiting for new answer as the AHS log didn't show the system shutdown because of thermal info the case is on hold / server had IML/AHS logs cleared by HP repair shop.

The ambient temperature sensor is located in the front panel of the server (power buttons, usb ports).

Hopefully next week HP support will come up with a solution for this as I wouldn't like to deploy this server into production to have it fail in couple of hours.

Thanks to all for all suggestions and help!

[FlorentD]

Hello

First of all: yes our server room is cooled at around 21°c.

We bought a bunch of HP DL360 and 380 Gen8 servers and all of them have a temperature given by the sensor of the HD controller above 65 to 83° depending of the server.

The crazy thing is that these servers do not even use their hard drives.

I cannot understand how a disk controller can become so hot when doing ... nothing.

Board firmwares are up to date.

[hayabusaxps]

thats accutate for most raid cards, also any way we can request the locations of the sensors based off the HP temp sensor id listed off the diagnostic tests