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10-28-2015 03:23 AM
10-28-2015 03:23 AM
Proactve 24 (HA111A3) Versus Proactive Care (H1K92A3)
Hello,
Both Care Packs in the title are 24/7 4h 3, 4 or 5 years.
So what is the difference between the two care packs, the public price of the first one being half that of the second one ?
Thank you for tyour help.
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10-28-2015 04:30 AM
10-28-2015 04:30 AM
Re: Proactve 24 (HA111A3) Versus Proactive Care (H1K92A3)
gfarge wrote:Hello,
Both Care Packs in the title are 24/7 4h 3, 4 or 5 years.
So what is the difference between the two care packs, the public price of the first one being half that of the second one ?
Thank you for tyour help.
I think it has to do with what hardware is covered but I'd suggest calling HP to verify
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10-29-2015 04:30 AM
10-29-2015 04:30 AM
Re: Proactve 24 (HA111A3) Versus Proactive Care (H1K92A3)
No care pack specialist around ?
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11-03-2015 03:37 AM
11-03-2015 03:37 AM
Re: Proactve 24 (HA111A3) Versus Proactive Care (H1K92A3)
Proactive Care deliverables include reactive support and proactive reporting (patch analysis and management / Firmware and driver Analysis and reporting twice per year) + Local support from HPE Advance- and Proactive Solution center (e.g. in Ratingen, Germany for German, Swiss and Austrian Customers)
http://h20195.www2.hp.com/v2/getpdf.aspx/4AA3-8855EEE.pdf
P24 has NO proactive services (Only optional) and you get reactive support from Off-shore CSC (e.g. from Sofia)
http://h20229.www2.hp.com/services/hpss_mission_ds_proactive_jul03.pdf
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