Problem BSOd Intel X710

Julien43 · ‎06-28-2018

Hello

I have a strange problem, I have an X710-DA4 card that works very well on a hp ProLiant DL380 Gen9 server
in 2012 r2 Intel (R) Xeon (R) CPU E5-2620 v3 @ 2.40GHz

The card has a strange behavior on hp ProLiant DL360p Gen8 with Intel (R) Xeon (R) CPU E5-2650 v2 @ 2.60GHz, whether in 2016 or 2012 r2 server and doing a new install, on the 4 ports I have a port that creates me BSOd, can not update the driver
if i boot on a livecd ubuntu desktop, my 4 network cards works well.
The card posing the problem has the FrindlyName "Intel (R) Ethernet Converged Network Adapter X710-4"

Is it a prerequisite related to the processor? The prerequisite for this card is just pcie 3.0.

for the proliant dl360 Gen8, we find in accesoire that cards in dual and not in quad port, where does this limitation come from?

I would like to understand why on 4 cards, 3 work normally and not the 4th.

Thanks in advance Julien

Suman_1978 · ‎07-01-2018

Hi,

What is the BSOD message and ID?

The issue could be related to hardware compatibility or BIOS firwmare.
ProLiant DL360p Generation8 uses Intel C600 Series Chipset.
ProLiant DL380 Generation9 uses Intel C610 Series Chipset.

Thank You!
I am a HPE employee
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Julien43 · ‎07-02-2018

Hi

I tested several BIOS version, the last one

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5194968&swItemId=MTX_a4690e3cdae649c0b3f4537c8a&swEnvOid=4184

the bsod is :

NMI_HARDWARE_FAILURE 0x00000080

00000000`004f4454 00000000`00000000 00000000`00000000 00000000`00000000

hal.dll hal.dll+371c2

Hardware Abstraction Layer DLL

Microsoft®Windows® Operating System

Microsoft Corporation 6.3.9600.17196 (winblue_gdr.140601-1505) x64 ntoskrnl.exe+1509a0 C:\Windows\Minidump\070218-18015-01.dmp 32 15 9600 285 256 02/07/2018 12:35:58

Thanks Regards

Suman_1978 · ‎07-02-2018

Hi,

Thankyou for your reply. A similar issue was discussed on Microsoft community.
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/bsod-0x00000080-nmihardwarefailure-caused-by/ed053fde-d3ac-4eed-95d0-08bd0a92a0b7
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x80--nmi-hardware-failure

I would suggest you to log a case with HPE after collecting the necessary logs for analysis.
https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0121254
Active Health System log is the preferred log.
http://h17007.www1.hpe.com/docs/iss/proliant_uefi/UEFI_Gen9_121417/s_download_AHS.html

Thank You!
I am a HPE employee
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dkkukreti · ‎07-09-2018

HI All , I have a query regarding one server we have hp dl 380g 9 server with LINUX KVM-VM sytem and on that VM , I have installed CENTOS 7.0 and we are installing a ethernet card ( Intel® Ethernet Converged Network Adapter X710 DA4 )

Please suggest its compatible or not.

regards

deepak kukreti