Problem with COMPAQ 570 Server

[Max Sorokin]

Hi All,

Our server COMPAQ 570 suddenly hang-up and goes down, but after that immediatly start-up and return to normal work, but with following error:
In Log: Drive Array Device Failture (Slot 5, Bus 2, Bay 7).
No other failure indication on disks.

We want to know is it HDD fail, or controller failure?

Screenshot from ACU can be found in attachment.

Regards, Max

[Edwin Gnana Sekar]

Hi max,
It seems to be a Hard drive failure. You can find out the failed drive by running Array Diagnostics Utillity or Insight manager.

Regards
Edwin P

[Max Sorokin]

Ok, but there are no Bay 7 on this server, there are 2 scsi channels with 0-5 SCSI ID

[Edwin Gnana Sekar]

Hello Max,
This could be a false indication...

To know better the exact failure type you have to upgrade the BIOS & firmware(including HDD, Array controller)and check the array diagnostics & insight manager.

Note: Prior to that take complete system backup

Regards
Edwin P