Problem with ML350 G5 vs HDD p/n 507127-B21 vs Controller e200i

[AlekseyS]

The problem of the following nature:
These hard drive with Part no. 507127-B21 (300G 10K SAS 2.5'' DP 6.0Gbps) do not want to work (not defined) with ML 350 G5 server with built-in RAID Controller e200i.
HDD models:

PN: 507127-B21

SPARE: 507284-001
HP Model: EG0300FCVBF
HP P / N: 693569-001
GPN: 507129-004
Model: ST300MM0006
FW: HPD2
DOM: 06/2013
and

PN: 507127-B21

SPARE: 507284-001
HP Model: EG0300FBVFL
HP P / N: 641552-001
GPN: 507129-004
Model: not determined
FW: HPD6
DOM: 07/2013

Error:

1783-Slot0 DriveArray Controller Failure!

Command failure (cmd=0h, err=00h, dlu=0AC:0h)

Hard drive not detected by the controller e200i (which is 5 times out of 100). Since ML 370G5 and higher operating normally.
Tested on multiple servers. Firmware on the servers of the past.
What to do in this case? Help.

[Suman_1978]

Hi,

Please give some server configuration, like how many hard drives were installed previously, is this a SFF or LFF server.

Do refer to the QuickSpecs which shows 507127-B21 as compatible drive but has a note which reads as "NOTE: Please note that SFF 2.5" (small form factor) drives can only be installed on tower or rack models with SFF chassis (models)."

This drive being SFF drive, I hope you are installing this on a ML350 G5 SFF server.

Regarding 1783-Slot0 DriveArray Controller Failure!, do check the following:

Remove Cache Module attached to the E200i and power ON the server.

If the error goes away, its likely that cache is causing the error.

If the error stays, its likely that controller or hard drive backplane or cables are causing the error.

Good Luck!

Thank You!
I am a HP employee.

[AlekseyS]

This problem is observed on any of the same ML350G5 controller e200i, checked on 6 servers.

For example:
p/n: 458242-421 (HP ML350T05 E5420 SAS SFF Array EU Svr)
Removing Cache module does not help. Raid Controller Firmware to the latest version also does not help.

With hard drives release until May 2013 e200i this controller works without problems, for example:
PN: 507127-B21
SPARE: 507284-001
HP Model: EG0300FBDBR
HP P/N: 597609-001
GPN: 507129-004
TYPE: UCTSSB300
FW: HPD6
DOM: 03/2012

--
These hard drives (HP Model: EG0300FCVBF and HP Model: EG0300FBVFL) also do not work on HP StorageWork MSA 70 as in  ML350G5 controller e200i, but these hard drives work on the ML370 G5, ML370 G6 and above.

Firmware update hard disk HP Model: EG0300FBVFL from HPD6 to HPD9 did not help.

What else can I try to do?

[J-P-L]

Similar issue here with BL460c.

Any updates to this?

[LuisCaldas]

I have exctaly the same problem. Anyone have a solution?

[nick83]

Hi All,

Please update the latest firmware :

The new firmware that fixes the incompatibility issue of the affected drives with the E200/E200i array controllers has been released. The ftp links to download the firmware are below. Here is the new firmware for the following drives: MB1000FCWDE MB2000FCWDF MB3000FCWDH MB4000FCWDK  Online ROM Flash Component for Windows - MB1000FCWDE, MB2000FCWDF, MB3000FCWDH, and MB4000FCWDK drives versionHPD5 ftp://ftp.hp.com/pub/softlib2/software1/sc-windows-fw-drive/p1296131255/v93305  Supplemental Update / Online ROM Flash Component for Linux - MB1000FCWDE, MB2000FCWDF, MB3000FCWDH, and MB4000FCWDK drives versionHPD5 ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw-drive/p1280496480/v93304  Online ROM Flash Component for VMware ESXi - MB1000FCWDE, MB2000FCWDF, MB3000FCWDH, and MB4000FCWDK drives versionHPD5 ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw-drive/p741371021/v93302   And the new firmware for the following drives: EG0300FCVBF EG0450FCVBH EG0600FCVBK EG0900FCVBL  Supplemental Update / Online ROM Flash Component for Linux - EG0300FCVBF, EG0450FCVBH, EG0600FCVBK, and EG0900FCVBL Drives versionHPD5 ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw/p1955349045/v93300  Online ROM Flash Component for Windows - EG0300FCVBF, EG0450FCVBH, EG0600FCVBK, and EG0900FCVBL Drives versionHPD5 ftp://ftp.hp.com/pub/softlib2/software1/sc-windows-fw-drive/p1138636260/v93301  Online ROM Flash Component for VMware ESXi - EG0300FCVBF, EG0450FCVBH, EG0600FCVBK, and EG0900FCVBL Drives versionHPD5 ftp://ftp.hp.com/pub/softlib2/software1/sc-linux-fw/p280429196/v93298