Problem with SBS SP1

[Fabio Mereu]

I have a DL380 G4 Server, with Windows Small Business Server 2003.
When I install a service pack 1 of the win 2003 server, the installation is perfect but when I restart the server I have the windows logo and after the monitor is black and don't go windows.
Thank you for reply
Fabio - Italy

[Igor Karasik · Accepted solution]

Fabio,
Do you use special sp1 for SBS?
Did you install last Proliant support pack (7.40) before windows sp1 installation?
Can you login to server in Safe mode?

[Fabio Mereu]

Thank you IGOR for your reply.

Do you use special sp1 for SBS?
I have 3 cd buy with microsoft, the name is "Service Pack 1 Small Business Server" and have more Service pack for exchange, ISA 2004 ect... The first installation is Service Pack 1 for Windows Server 2003 and the problem is here.

Did you install last Proliant support pack (7.40) before windows sp1 installation?
No I don't have installed Proliant Support Pack 7.4, i have in my server Smart Start 7.10., where is possibile to search this support pack 7.4?

Can you login to server in Safe mode?
No is not possible becouse I have seen the safe mode to the list but when I choose the safe mode, the server restart and is non possible enter in the list and in the safe mode.

Thank you
Fabio - Italy

[Igor Karasik]

Fabio,
1) Ok, you use right version of sp1
2) You need to install at least 7.30 version of Proliant support pack BEFORE sp1 install
Install last PSP (currently 7.40 version)
http://h18000.www1.hp.com/support/files/server/us/download/23837.html
Update your server firmware as well:
http://h18000.www1.hp.com/support/files/server/us/download/23331.html

3) If you cannot load windows even in Safe mode try to uninstall sp1 from Recovery console
Look "How to remove Windows XP Service Pack 2 from your computer"
http://support.microsoft.com/?id=875350
see recovery console section.
Even though the article references XP, AFAIK uninstalling by recovery console
should be the same steps for windows 2003

[Fabio Mereu]

Thank you IGOR, The service Pack with your message is resolving.