ProLiant Servers (ML,DL,SL)
1748050 Members
4612 Online
108757 Solutions
New Discussion юеВ

Problem with SCSI card on DL380G4 (Symmpi) error

 
matarvai
Frequent Advisor

Problem with SCSI card on DL380G4 (Symmpi) error

We have DL380G4 server with 64-BIT/133-MHZ SINGLE CHANNEL U320 SCSI card, we cannot use autoloaders with that card. Windows 2003 finds the hardware always OK, and if we backup some small files everything works, but when doing larger backup jobs we get Symmpi error on event viewer and software (Retrospect and Veritas) gives communication error message. Does that card works at all with autoloaders? Or what could cause the problem?
16 REPLIES 16
matarvai
Frequent Advisor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

Does anyone have any ideas for my problem?
matarvai
Frequent Advisor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

I updated driver and that didn't help. I am going to update firmware today or tomorrow.
KarloChacon
Honored Contributor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

hi

about event viewer
by the way this is the source: Symmpi
what is the event id?

would be much better to have all information

regards
Didn't your momma teach you to say thanks!
matarvai
Frequent Advisor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

Here is the error information

"The device, \Device\Scsi\symmpi1, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

Event ID9
KarloChacon
Honored Contributor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

hi

well that's the description I meant

source: xxxxx
event id: xxxxx


because there are source with a lot of event ids

also check this
https://forums.symantec.com/syment/board/message?board.id=115&message.id=8784

regards
Didn't your momma teach you to say thanks!
matarvai
Frequent Advisor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

New firmware updated, let's see does it help?
matarvai
Frequent Advisor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

Still the same error, when trying to backup. Is there any other SCSI card that WILL work 100% sure with autoloaders. I need to get the backup working?

There is SA6i controller also on server but that doesn't work with SCSI LUN.
matarvai
Frequent Advisor

Re: Problem with SCSI card on DL380G4 (Symmpi) error

Symantec forum didn't help me with my problem. I still need help with this case? Any one have any ideas?