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Problem with battery of Smart Array 6402

 
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William Claudett
Occasional Visitor

Problem with battery of Smart Array 6402

I have a Proliant DL580 G2 with Windows 2000 server. In the post an in the viewer of S.O. show the following error: "1206 Drive Array Aceleration Battery Failed". i updated the firmware of the Smart Array 6402 but the problem is not resolved. I need to know what part i must replaced
5 REPLIES
clay bowman
Frequent Advisor
Solution

Re: Problem with battery of Smart Array 6402

Open up the server and locate the array controller. It will have a component that looks like a memory chip with a battery attached by a clip. If under warranty HP will send both pieces the memory module and the battery, if its not then replacing the battery should suffice.
Tv_3
Respected Contributor

Re: Problem with battery of Smart Array 6402

Hi

Hi update the rom of your array controller:

I'm almost sure that this wil fixed your problem...

http://h18023.www1.hp.com/support/files/server/us/download/22234.html

There are known issues about it:
Fixed an issue where the battery status may be falsely reported as â failedâ even though the cache module is â enabled.â Refer to Customer Advisory EX040528_CW01

Perhaps you can also update the rom.
http://h18023.www1.hp.com/support/files/server/us/download
Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.
Tv_3
Respected Contributor

Re: Problem with battery of Smart Array 6402

Let me know if this has fixed your problem please...

Thanks !!!
Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.
clay bowman
Frequent Advisor

Re: Problem with battery of Smart Array 6402

In theory this should work, but in real life it does not. I just replaced 2 6402 controllers after upgrading the firmware to 2.34, and the error message was still there a week later. I have a rack full of servers all giving the same message
Tv_3
Respected Contributor

Re: Problem with battery of Smart Array 6402

Hi,

Never had problems with it.
I have over 500 server under my maintance, I have seen the problem on i guess 4 or 5 machines.

All of them fixed with updating the firmware.

Interested and strange that you have the problem on all of you servers?
Al bought the same time?

Sincerly.
Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.