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Problems Downloading iLO 4 Firmware Updates

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GrahamElder
Occasional Advisor

Problems Downloading iLO 4 Firmware Updates

Hi,

 

I'm based in the UK and I'm having major problems trying to find and download the latest iLO 4 update (v2.20 15-Jun-2015).

 

I have tried the URL 'www.hp.com/support/ilo4' where I select 'English' and 'Windows Server 2012 R2' and after waiting ages, the headings show but all have (0) for the number of available downloads.

 

I also managed to get to an HP Support Center page headed "Drivers & Software, Online ROM Flash Component for Windows - HP Integrated Lights-Out 4" which has the full set of info (Description, Enhancements, etc) but the is NO download button.

 

I've spent far too long on this wild goose chase - where can I obtain this download?

 

I have 2x DL380 G9 and 2x StoreVirtual 4330 - both under warranty.

 

Thanks,

Graham

6 REPLIES
Torsten.
Acclaimed Contributor

Re: Problems Downloading iLO 4 Firmware Updates

Looks like Hp has problems with their web servers, again.

 

I get only "cannot connect" or incomplete pages.

 

I used the file from the current SPP 2015.06 without problems - http://www.hp.com/go/spp


Hope this helps!
Regards
Torsten.

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GrahamElder
Occasional Advisor

Re: Problems Downloading iLO 4 Firmware Updates

Thanks Torsten.

 

I was worried that it was something to do with my linked warranties not showing correctly through to the HPSC. Each time I select 'Drivers and Software' link, the 'Warranty Status ' reverts from 'Covered' to 'Unspecified'.

 

Anyways, I'll keep trying the site but in the meantime I'll extract the ILO update from the PSP as you suggest.

 

Thanks again,

Graham

Torsten.
Acclaimed Contributor

Re: Problems Downloading iLO 4 Firmware Updates

Same problems with other drivers too (example smart array P410), after several re-loads of the page it works. But also the revision history is very short ...


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: Problems Downloading iLO 4 Firmware Updates

Today it works much better:

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5264039&swLangOid=8&swEnvOid=4064


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Marc0
Advisor

Re: Problems Downloading iLO 4 Firmware Updates

Torsten.
Acclaimed Contributor
Solution

Re: Problems Downloading iLO 4 Firmware Updates

Version 2.20 has been removed.

 

We wait for 2.22 they told.

 

http://h20564.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5264039&swItemId=MTX_b3374c49b0e74350a79dc03762&swEnvOid=4064

 

 

REMOVED - Version 2.20 is NO LONGER AVAILABLE for download. Replacement version 2.22 will be made available soon. Click the "Obtain software" link to review HP Customer Advisory C04760191 on this issue. This component provides and installs an updated version of firmware for the iLO 4 Management Processor allowing for continued management support of your Server.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!