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Problems with WIDE ULTRA 320 SCSI on DL380 G3

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HappyAlex
Advisor

Problems with WIDE ULTRA 320 SCSI on DL380 G3

Hello
Yesterday there was a problem
From 6 hard disks in work remains only 2
On hard disks 0,1,2 - burns red lights
On a hard disk 5 - do not burn lights
I have tried rebuild raid. Hard disks have work, but at night again there was a failure.

I have 4 ideas
1) a problem with hard disks
2) a problem with HP SMARTARRAY
3) an overheat
4) bad contact

can you tell me .. what to do ?

Thx
17 REPLIES
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

opps..forgot
Hard Disks: WIDE ULTRA320 SCSI 36Gb
OS: no os


KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

see the attached file you will know whats happening with your HDD But I think they are predictive failures the most common step is replace HDD

have you check your HDD or Controller using
Array configuration Utility or what is reporting the Integrated Management Log??

regards
Didn't your momma teach you to say thanks!
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

Thanks you very much i think it would help me

and one question more

i can use any WIDE ULTRA320 SCSI drivers for my DL380 G3 server or i need only HP ?
KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

mmm why you need another drivers?


when you install the OS this will install the drivers if not the Proliant Support Pack will do it

regards



please don't forget assign points if this was helpful
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

well just in case you wanna update firmware of the HDD use the
Firmware Maintenance CD

http://h18023.www1.hp.com/support/files/server/us/locate/69_4706.html

regards
Didn't your momma teach you to say thanks!
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

difference in the price
I wished to take cheap hard disks WIDE ULTRA320 SCSI for tests to be 100 % assured in problematical character hard disks

I dont' have right now access to server
so i'm waiting support of DataCenter
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

oppsss sorry
when i asking about another WIDE ULTRA320 SCSI i mean - another WIDE ULTAR320 SCSI hard disk
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

for example
can i use this hard disks:
SEAGATE 36G 15K WIDE ULTRA320 SCSI DRIVE ST336754LW
FUJITSU 36G 15K WIDE ULTRA320 SCSI DRIVE MAU3036NP
COMPAQ 289241-001 36.4GB 15K WIDE ULTRA320 SCSI HOTSWAP

Thx

KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

sorry I had not understood(drivers)

Ok I really don't know about that but I think you could

but if you are under warranty think about twice

regards
Didn't your momma teach you to say thanks!
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

the one problem is .. i don't know .. i'm under warranty or no :(
I but this server on ebay.com it's used ..
and i don't know when is server was bought at first time :(

sorry for my English
right now my location is Kyrgyzstan
I kbow that we have Service Center of HP in Kyrgyzstan, but i don't know .. if it possible to ask them to resolve the problem
KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

just call hp support

you just need to give to them the serial number of your server they will tell you if it is out-in warranty

regards
Didn't your momma teach you to say thanks!
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

Could you tell where serial number of a server is located
KarloChacon
Honored Contributor
Solution

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

5 places

1. in the RBSU(Bios) using F9 to access the Bios you will see serial number(SN)

2. It's attached to the server in tag, or inside sticker

3. in the Array configuration utility (a tool to monitor HDD and controllers)

4. System management home page if you have install PSP

5. and tha last place i know if using iLO, you will the SN accesing from another PC.

hope this will help you

regards

Didn't your momma teach you to say thanks!
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

Thank you very much
i will try everything and write results
KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

ok at the end dont forget assign points

bye bye good luck
Didn't your momma teach you to say thanks!
HappyAlex
Advisor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

I'm back :)
I'm install:System Management Homepage

and now have picture what is wrong
Problem Indicators
Failed Recovery Reads: 0 SCSI Bus Faults: 27
Other Timeouts: 19
IRQ Deglitch: N/A

Failure Indicators
Spinup Errors: 2 Aborted Commands: 0
Realloc Aborts: N/A
Media Failures: 0
Format Errors: 0 Hardware Errors: 0
Not Ready Errors: 476 Bad Target Errors: 0
Fail Recov Writes: 0 Self Test Errors: N/A

another one
Problem Indicators
Failed Recovery Reads: 0 SCSI Bus Faults: 37
Other Timeouts: 135
IRQ Deglitch: N/A

Failure Indicators
Spinup Errors: 5 Aborted Commands: 0
Realloc Aborts: N/A
Media Failures: 0
Format Errors: 0 Hardware Errors: 0
Not Ready Errors: 605 Bad Target Errors: 0
Fail Recov Writes: 7 Self Test Errors: N/A

Sectors Read: 11782927361 Sectors Written: 7220804266
Hard Read Errors: 5 Hard Write Errors: 0
Recov Read Errors: 0 Recov Write Errors: 0
Total Seeks: 0
Hot Plug Count: 3
Seek Errors: 0
DRQ Timeouts: N/A

3 hdd
Problem Indicators
Failed Recovery Reads: 0 SCSI Bus Faults: 65
Other Timeouts: 305
IRQ Deglitch: N/A

Failure Indicators
Spinup Errors: 2 Aborted Commands: 0
Realloc Aborts: N/A
Media Failures: 0
Format Errors: 0 Hardware Errors: 0
Not Ready Errors: 1763 Bad Target Errors: 0
Fail Recov Writes: 0 Self Test Errors: N/A

Statistics
Sectors Read: 10327989504 Sectors Written: 2508026759
Hard Read Errors: 0 Hard Write Errors: 0
Recov Read Errors: 0 Recov Write Errors: 0
Total Seeks: 0
Hot Plug Count: 0
Seek Errors: 0
DRQ Timeouts: N/A


any suggestions ?
Thx
KarloChacon
Honored Contributor

Re: Problems with WIDE ULTRA 320 SCSI on DL380 G3

open a new thread it's better
Didn't your momma teach you to say thanks!