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Re: Procedure for hot swapping a drive on a HP ProLiant ML350 G5 with RAID 5

 
theGate
Visitor

Re: Procedure for hot swapping a drive on a HP ProLiant ML350 G5 with RAID 5

Hello

 

DOS = Post or Bios boot messages ... sorry about the abuse of languages :)

 

Before going further is that a mean to boot with some live cd tools(from HP or other) to access the logical drive?

If at least I can get the data they want I could rebuilt the computer.

 

For now when I boot with HP smart CD and I diagnose the array, everything seems good.

The size of the array, all disk are good and array is enable.

btw I cant save the report on a USB drive and I dont know why. The USB key is in the computer at boot time.

 

If I boot on HD, after all BIOS messages and the 2 beep I got the option F9, F10 and F12 briefly and nothing happen after that. I got a black screen and even the keyboard dont work !!

 

I still have the faulty drive and I never erase the config array.

 

I took some photos in case and couple of movies

 

thanks a lot

 

Gate

gregersenj
Honored Contributor

Re: Procedure for hot swapping a drive on a HP ProLiant ML350 G5 with RAID 5

Ok DOS is the POST (Power On Self Test).

 

The 128MB is the Cache Memory size on the Smart Array Controller.

It also will tell you how many logical drives is found.

 

It is impotent, tht you understand, what is ment when talking about Array and Logical Drives, on the Smart Array controller.

An Array is a number of physical disks, that is grouped.

The Logical Drive(s), is the drive(s) that is presented to the server (Host).

You can create multible ld's within an array.

Also you can create multible arrays on a Smart Array controller.

The RAID level is defined wen creating the logocal drive(s). So you can have different RAID levels in the same array.

 

Mostly the Arrays is confgured for 1 Array and 1 Logical Disk.

 

Do recheck, using ACU / ADU and Insight Diagnostics, its all on the Smart Start, and if You run the Smart Start from a USB memory Stick, then you save the logs. HP got a greate toll for creating SS on a USB memory stick, you will find it in the Tools/Utility section, along with drivers and FW download.

 

Here's what you need to check.

Logical drives, enabled and OK!

"Boot order" You need to check, that the Smart Array is selected as Boot controller.

 

 

Again!.

What is the number of Physical disks?

What is the RAID level. (RAID 1+0, using 2 disks is RAID 1. HP use the term RAID 1+0)

Wich Disk was Reportet bad?

Wich physical disk did you replace?

Was the Spare disk, brand new and Unused!

 

 

Here's a theoritical senario:

2 Physical disk's

1 Array, using both disks

1 Logical Drive 1+0, using all available space in the Array.

Disk 1 is reportet bad.

Customer shut down server.

You replace the first disk (That would be disk 0 !)

You poweron the server.

Disk 1 reappear as good (This does happen from time to time).

 

Another theoritical Senario (This is far out, but possible).

2 Physical disk's

1 Array, using both disks

1 Logical Drive 1+0, using all available space in the Array.

Disk 1 is reportet bad.

Customer shut down server.

You replace disk 1 (the bad)

The Spare disk has been configured but with no O/S, and it has a newer time stamp, so it will become source disk, and it will copy from the spare to the "old".

 

This is why I don't understand why anybody, choose to do a "cold" replacement of hot swap drives, in a ProLiant server with a Smart Array controller.

 

If you got a RAID 1, and if you could have replaced the wrong disk.

Power down server, remove both disks (Take good note, on wich bay each disk came from, and wich is the spare).

Insert the disk you replaced, put in the Bay it came from. If it start up, leave it in interim recovery mode, and if OS boot, then put in the spare disk. Do be carefull, it could be your last chance.

 

This is why it would like to see some screen shots or ADU log.

 

BR

/jag

 

 

 

Array now rebuild from the "failed" disk, but it may be corrupt OS due to earlier failure. And it doesn't boot!

 

Keep the disk that you pulled out safe!!!

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theGate
Visitor

Re: Procedure for hot swapping a drive on a HP ProLiant ML350 G5 with RAID 5

Hello

here the scenario

 

Original system

1 Logical Drive with Raid 5 with 3 HD 250GB for a total of 478GB

 

After discussing with the boss there:

 

1 - The system slow down(really slow)

2 - The boss decided to cold reboot

3 - He call me after that

 

here is my action:

 

4 - I realize that HD bay 1 was faulty

5 - I bought brand new 500GB HD instead of 250GB(hard to find those ones)

6 - I remove the bay #1 HD and replace it when server down

7 - I reboot

8 - I got messages about logical drive 1 not healthy

9 - I had choice to F1 and F2

10 - I choose F2 and I could go further in boot process

11 - the system boot on smart cd

12 - the smart boot detect that drive 1 had to be rebuilt

13 - After 3 days I still had the same messages and click on refresh

14 - The message telling that the drive 1 was rebulting disappear

15 - I exit smart cd

16 - I reboot on HD and got a black screen whitout keyboard

 

thats what had been done

 

I will bring that server this afternoon. It will be easier and faster

I will took other photo amd try to save report

 

Gate

 

 

gregersenj
Honored Contributor

Re: Procedure for hot swapping a drive on a HP ProLiant ML350 G5 with RAID 5

Ok.

 

I suppose the initial cold boot was unsuccessful.

 

Using a larger drive is OK.

 

It is possible, that one of the two other drives, got some hard read errors. If so, then the RAID is gone.

Lets see the ADU report.

On the other hand, if the status of the Logical drive is good, in the Array Configuration Utility, and you don't find any HW errors on the drives, then it is the O/S that has failed.

 

But without logs, its all a guess.

 

BR

/jag

 

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