Proliant 3000 bombing/freezing using SmartStart

[Eric Hunt_1]

Do you have a source for 4.7-4.9?

[Mark Morgan]

contact me at bnonut@yahoo.com

[Eric Hunt_1]

I may be getting somewhere...

I ran the Server Diagnostics disk on loop and found the following errors:

Error 6617-14
ACD Read Random=1
Error, Error Limit Exceeded

This appears to happen when testing the CD-ROM drive. Has happened on each pass so far. Not sure if the CD disc itself plays a part in this, so I'm trying another disc in the drive while testing.

If anyone has any confirmation, please let me know.

[Eric Hunt_1]

Swapped out CD-ROM again and ran Server Diags. This new CD-ROM drive passed.

Tried to boot up with SmartStart using the new CD-ROM drive, but the computer froze at the red/white SmartStart for Servers screen (guy with van).

Shut it down and tried to boot up again...same problem. It will not pass the splash screen.

[Colin_29]

Did you try system erase again?

[Mark Morgan]

Is the memory in the right slot. They are numbered in an order. Look on the panel, it shows the order of slots. Is your cd-rom set at master or slave as this can cause problems. Do you have the setup diskettes, you can download them from HP's site.
I do have copies of earlier SmartStart, if you need one let me know.

[Eric Hunt_1]

Just tried Syserasing the system again with the new CD-ROM in the system...did not work..froze at the same screen again.

RAM is in the proper slot.

[Eric Hunt_1]

New CD-ROM is set to cable select.

[Mark Morgan]

The support software on floppy is at the following site:

http://h18023.www1.hp.com/support/files/server/us/locate/8_1112.html#33

I have a feeling you have been there, but the boot configuration uses four floppies and this may be of some help.

[Colin_29]

Eric,

When you say that you just tried Syserasing the system again with the new CD-ROM in the system. Do you mean that tried to run system erase from the CD and failed because that is not what I intended.

I suggest that you download the system erase utility from http://h18004.www1.hp.com/support/files/server/us/download/17918.html and run it from floppy disk.

Sorry if you have already done this but I need to be sure.

Colin