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Proliant 3000 bombing/freezing using SmartStart

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Eric Hunt_1
Advisor

Proliant 3000 bombing/freezing using SmartStart

I've been trying to get this system up an running for a day now...with no luck.

Proliant 3000/640MB Ram with Smart Array 3200.

Prior to trying to set it up, the system had detected a bad drive, which I removed from the system.

- Ran the System Erase Utility (1.70) to erase any configuration on the system.
- Tried to boot with several different SmartStart CDs (the newest one was downloaded from HP site). Current version on hand is 5.5.

System gets so far and then either bombs or freezes at various stages of the SmartStart load.

- In one instance, I was able to get to the set/date time screen, confirm the changes, "I Agree" to SmartStart screen, then further load time produces an invalid page fault error:

"SMRTSTRT caused an invalid page fault in module KRNL386.EXE at 002:00007bce"

- Another time it just stopped at the "SmartStart for Servers" splash screen. CD-ROM just stopped.

I took out the 512MB chip (left remaining 128MB) and tried everything again...same problems.
I tried replacing the CD-ROM, too....same issues.
Upgraded the BIOS on the system and the firmware on the controller...same problems.

At this point, I have no idea what's going on. Any idea what's going on?
27 REPLIES
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Also...

- Tried only the 512MB in the system...same issues.
- Tried to run the System Configuration Utility (F10) when booting from the SmartStart CD...same problem...sysem freezes.

- Removed/reinserted processor and Smart Array card...same issues.
amhakassa
Honored Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

Hi Eric,

Make sure your BIOS is to the latest ver. Latest BIOS for this server can be downloaded from this link
http://h18023.www1.hp.com/support/files/server/us/locate/20_1112.html#4

Make sure you got the right BIOS the link shows two different BIOS for Proliant3000(P09) and Proliant3000(E39). You ahve to find out which one is your system.

I don't think you the OS installed so I recommend to downoload the floppy diskette version

Regards
Amha Kassa

amhakassa
Honored Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

Hi Eric,

The supported Smart Start for this server is ver 5.5 so make sure you use this ver. Look at his link for reference
http://h18000.www1.hp.com/support/files/server/us/cd_supportinfo/ServerSupportMatrix.pdf
amhakassa
Honored Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

Hi Eric,

I don't believe smart array controller SA3200 is supported on proliant 3000.

WHo know try updating the BIOS on the server and see if it helps. But I doubt it

Regards
Amha Kassa
Colin_29
Trusted Contributor
Solution

Re: Proliant 3000 bombing/freezing using SmartStart

Eric,

The KRNL386.EXE page fault at 0002:00007bce nomrmally indicates that the system has lost access to the installation media. Freezing during the splash screen could be the same.

You should be using SmartStart v5.5 as later versions are not supported on your server, but I think that your hardware problem is CD related in some way. Check all the cables and clean the CD. If possible, try another CD drive.

I would also reseat anything that is reseatable, especially your array controller and drives.

Colin
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Unfortunately, as I've stated above, I tried:

- SmartStart 5.5, several different discs
- a new CD-ROM drive

The SA3200 was standard on this machine and other Proliant P09 servers I've built in the past.
Colin_29
Trusted Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

Yeah I've used SA3200s on these before, that's not the problem. I would reseat everything, run the system erase utility and try again. If that fails I would run the systems diagnostics. I don't believe that it is a configuration issue, I think it is a hardware failure somewhere.
Mark Morgan
Regular Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

I know for a fact that SmartStart 4.9 works with this class server(email from same system)!
And the raid card 3200 is compliant with the server.
I would suggest using 4.7-4.9 and you should be able to get it going.
Good Luck.
Colin_29
Trusted Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

As Amha Kassa pointed out through the link http://h18000.www1.hp.com/support/files/server/us/cd_supportinfo/ServerSupportMatrix.pdfSmartStart 5.5 is fully supported. I would put money on that not being the issue.
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Do you have a source for 4.7-4.9?
Mark Morgan
Regular Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

contact me at bnonut@yahoo.com
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

I may be getting somewhere...

I ran the Server Diagnostics disk on loop and found the following errors:

Error 6617-14
ACD Read Random=1
Error, Error Limit Exceeded

This appears to happen when testing the CD-ROM drive. Has happened on each pass so far. Not sure if the CD disc itself plays a part in this, so I'm trying another disc in the drive while testing.

If anyone has any confirmation, please let me know.
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Swapped out CD-ROM again and ran Server Diags. This new CD-ROM drive passed.

Tried to boot up with SmartStart using the new CD-ROM drive, but the computer froze at the red/white SmartStart for Servers screen (guy with van).

Shut it down and tried to boot up again...same problem. It will not pass the splash screen.
Colin_29
Trusted Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

Did you try system erase again?
Mark Morgan
Regular Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Is the memory in the right slot. They are numbered in an order. Look on the panel, it shows the order of slots. Is your cd-rom set at master or slave as this can cause problems. Do you have the setup diskettes, you can download them from HP's site.
I do have copies of earlier SmartStart, if you need one let me know.
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Just tried Syserasing the system again with the new CD-ROM in the system...did not work..froze at the same screen again.

RAM is in the proper slot.
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

New CD-ROM is set to cable select.
Mark Morgan
Regular Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

The support software on floppy is at the following site:

http://h18023.www1.hp.com/support/files/server/us/locate/8_1112.html#33

I have a feeling you have been there, but the boot configuration uses four floppies and this may be of some help.
Colin_29
Trusted Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

Eric,

When you say that you just tried Syserasing the system again with the new CD-ROM in the system. Do you mean that tried to run system erase from the CD and failed because that is not what I intended.

I suggest that you download the system erase utility from http://h18004.www1.hp.com/support/files/server/us/download/17918.html and run it from floppy disk.

Sorry if you have already done this but I need to be sure.

Colin
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Sorry for not being more detailed, but, yes, the sys erase utility I've been using is on floppy.

I have not tried the system config utility via floppy (4 disks) yet, but will do so tonight.

It's wierd how I can get partly into SmartStart (sometimes being able to set English language, date/time) using the old CD-ROM drive, but I can't get past the splash screen using a new CD-ROM drive (48x). I obtained another, older CD-ROM drive today just to be sure it's not something with the 48x drive.
Colin_29
Trusted Contributor

Re: Proliant 3000 bombing/freezing using SmartStart

This is really bugging me now Eric. I'm running out of ideas. Hopefully you will be able to post a resolution soon (and give Mark and myself a few points just for being persistent).

Worst case, next time the "Man with the Van" appears you can ask him to take the bloody thing away. LOL

Colin
Mark Morgan
Regular Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Any success? I have to ask since I own one also.
Regards.
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

More progress....

New CD-ROM (not the 48x, but another one) was bad, so I couldn't try it. Since I had partial success with the original CD, I swapped that back in the box. I also took another look at all the cabling going to/from the drive cage, unplugged and replugged. I also removed the RAID card again and reseated. Pulled out and reseated the drive cage. Ran sys prep again.

Shortly after I was still having problems, so I reran DAAD. It looked like ANOTHER drive was potentially "bad" however it was not flagged as failed with an orange light, just not showing up as available. I yanked that drive out of the setup after rebooting.

Then things started to looking up:

I tried another SmartStart CD (one which was burned using a different machine) and it actually worked...sort of. I did have one small glitch near the end of the process where it's supposed to reboot for the OS load, but a process bombed. However, the build did continue on...

During the OS load, I got a corrupt file message....Tried again, got same message. Tried again with a different disc, got a missing file message.

So currently, I believe my Win2K advanced discs are trash for whatever reason. I'm going to try burning another copy (using a different machine) Monday to see if it makes a difference.

TO RECAP:

- Original CD drive appears to be fine
- 2 potentially bad drives in the raid were removed
- Bad SmartStart CD, one burned on a different system seems to work.
- OS disc appears to be bad, will try new copy on Monday.

More to come....
Eric Hunt_1
Advisor

Re: Proliant 3000 bombing/freezing using SmartStart

Looks like it's working now. Must have been something with the discs I burned on this one particular machine. Figures. A fresh copy of Win2K server seemed to work.

Thanks for all the help.