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Proliant 3000 does not see drive

Scott_246
Occasional Visitor

Proliant 3000 does not see drive

I have a proliant 3000 server that was handed down to us from another department. It came with (2)4.3 GB hard drives and (1)9.1 GB hard drive.I loaded windows 2000 onto the server and it will not recognize the 9.1 drive. What could be the problem?
10 REPLIES
Sunil Jerath
Honored Contributor

Re: Proliant 3000 does not see drive

Hello Scott,
There could be two reasons for this. One the drive may be dead or the slot where the drive is possibly bad. How about the system BIOS?? Here is the link to update it:

http://h18007.www1.hp.com/support/files/server/us/locate/20_1112.html

Regards,
Bill Wood_3
Respected Contributor

Re: Proliant 3000 does not see drive

What controller is running the drives? Are the drives all in the same cage? If not, then you have to check if the cage has the duplex enabler board installed. If it does, then you need a separate controller to operate the 9.1 or you can move it into the cage with the 4.3s. If none of this applies, please provide detailed connection info.
Scott_246
Occasional Visitor

Re: Proliant 3000 does not see drive

Hello Sunil,

I have already updated the BIOS with the latest version on the HP website. I switched the 9.1 into another slot and it still was not recognized. I believe the drive is good because all the indicator lights light up but one the light is constantly blinking. Do you know what this could mean? Thanks for your help.
Scott_246
Occasional Visitor

Re: Proliant 3000 does not see drive

Bill,

All the drives are in the same cage. The drives are being controlled by a SMART-2DH Array Contoller. Thank's help.
Sunil Jerath
Honored Contributor

Re: Proliant 3000 does not see drive

Hello Scott,
Is this drive part of an array?? Usually when the drive light is blinking means activity going on or could be in the process of rebuilding. How's your set up anyways?? Do you have a RAID 5 set up?? Please let me know and then we shall see what to do.

Regards,

P.S: Please let me know if you have a RAID controller in the system.
Sunil Jerath
Honored Contributor

Re: Proliant 3000 does not see drive

Hello Bill,
Have you updated the firmware of Smart 2DH?? If not please let me know as to which version do you have. If it's below 2.x then do not go to the latest one right away. I shall wait for your ans.

Regards,
Sunil Jerath
Honored Contributor

Re: Proliant 3000 does not see drive

Sorry for calling the wrong name....It's for SCOTT :)
Bill Wood_3
Respected Contributor

Re: Proliant 3000 does not see drive

Please run the array configuration utility to determine the status of the 9.1 drive. This should help you figure out your problem.
Scott_246
Occasional Visitor

Re: Proliant 3000 does not see drive

Sunil,

The firmware version on the Smart controller is ver 3.08 rev C.

I now get this error 1784 -Slot 4 Drive Array Drive Failure.
The following SCSI drive(s) should be repalced
SCSI Port 1: SCSI ID 0

When I take that drive which is the 9.1 and put it into slot 1 the system will not boot up.


Does this mean that that drive is bad?
Scott_246
Occasional Visitor

Re: Proliant 3000 does not see drive

Sunil,

Where can I download the Compaq System Management Driver?

When I run the compaq array config utility it say I will not be able to see slot information unless I download this driver.

Thanks for your help.