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Proliant 385 G2 Server Abnormal Restart.

Occasional Visitor

Proliant 385 G2 Server Abnormal Restart.

I have an HP Proliant DL385 G2 Server running Windows Server 2003 (Purchased hardly 10 months back).In the last month, this system was restarting atleast once in a week with eventvwrmsg "System Information Agent: Health: The server is operational again. The server has previously been shutdown by the Automatic Server Recovery (ASR) feature and has just become operational again.

And from the last week this restart seems to be much often (atleast once in 24 hrs)

HP Insight Diagnostics Online Edition for Windows-Version: 7.8 is running on this server.
There is no Windows Survey Utility present in Services panel.

The Windows Event Viewer does not contain any errors. As expected, the System Log reports an unexpected shutdown, but there are no other indications of a cause. I understand that ASR can be caused by Hardware or Software malfunctions. The consistency of this error, and the absence of any potential causes is baffling. ASR feature was never enabled. Any suggestions?
Honored Contributor

Re: Proliant 385 G2 Server Abnormal Restart.


you are right it can be either SW or HW so to eliminate SW issues...

does server have latest Proliant support pack (drivers) and firmware CD? both 8.0?

something else you can for the HW side is reseating main components like: memories, CPU, PCI cards.

Didn't your momma teach you to say thanks!
Occasional Visitor

Re: Proliant 385 G2 Server Abnormal Restart.

These are the versions of the HP Utilities on that server.Kindly assist.

: HP System Management Homepage
: HP Array Configuration Utility CLI Version: 7.80
: HP Smart Array SAS/SATA Event Notification Service Version: 6.2
: HP Version Control Agent Version: 2.1
: HP Array Diagnostic Utility Version: 7.80
: HP Array Configuration Utility Version: 7.80
: HP ProLiant Remote Monitor Service Version: 5.11
: HP Insight Management Agents Version: 7.80
: HP Lights-Out Online Configuration Utility Version: 1.5