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Proliant 5500

 
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Michael Elleby III_1
Trusted Contributor

Proliant 5500

I have a Compaq Proliant that I installed 3 PII 500mhZ Xeon processors in, however, the system comes up that unsupported processors are detected.

This was a box that I rebuilt, as when I acquired it, it had no processors or memory. I believe that the box formerly contained 400mhZ processors.

Can and How do I update the microcode to accept the new processors and boot up?

Thanx.
Knowledge Is Power
14 REPLIES
Sunil Jerath
Honored Contributor

Re: Proliant 5500

Hello Michael,
Have you updated the system bios?? If not you might wanna do the update from the following link:

http://h18007.www1.hp.com/support/files/server/us/locate/20_1108.html#4

Please make sure you update with the right one. One more question for you. Did you set the dip switches properly?? Or I should ask did you modify them at all?? Please let me know if I can be of any assistance.

Regards,
Michael Elleby III_1
Trusted Contributor

Re: Proliant 5500

Hello Michael,
Have you updated the system bios?? If not you might wanna do the update from the following link:

http://h18007.www1.hp.com/support/files/server/us/locate/20_1108.html#4

Please make sure you update with the right one. One more question for you. Did you set the dip switches properly?? Or I should ask did you modify them at all?? Please let me know if I can be of any assistance.

Regards,

Sunil-

I downloaded the rompaq (sp20622.exe) to a diskette and attempted to boot the server, with no success..

No, I did not change the DIP switches, as I don't have documentation to set the dip switches correctly, so if you could provide the info or a link to the info?

What would be the logical steps to follow.. understanding that I cannot even boot this system, as it had no processors at all when I got it, but was able to get my hands on the 3 500mHZ processors.

Thank you.
Knowledge Is Power
Sunil Jerath
Honored Contributor

Re: Proliant 5500

Hello Michael,
Well let's start from scratch. Just bring the server to minimum configuration which means one CPU and stuff. I have attached the CPU core frequency settings for you. If it does come up then update the system bios first and make sure it works. Thereafter start adding the rest of the components.

Regards,
Michael Elleby III_1
Trusted Contributor

Re: Proliant 5500

Done, but server will not power up, Have Processor 1 with Power Module installed in slots 7 and 8, and have terminator boards installed in the remaining 3 processor slots.

Any suggestions?

Thank you in advance.
Knowledge Is Power
Michael Elleby III_1
Trusted Contributor

Re: Proliant 5500

And yes, the Core frequency switches have been set:

SW1 and SW2 are ON (up position)
SW3 and SW4 are OFF (down position)
Knowledge Is Power
Sunil Jerath
Honored Contributor

Re: Proliant 5500

Hello Michael,
Next step would be to reseat everything including the cables. Is the Power Supply fan spinning?? Please email me your contact info at sunil.jerath@hp.com if it's alright with you.

Regards,
Michael Elleby III_1
Trusted Contributor

Re: Proliant 5500

Sunil-

I'm going to table this issue until tomorrow... If there are any notes, you can send info to the following email addy, and I will get it in the am:

Michael.Elleby@unilever.com
Knowledge Is Power
Roger Faucher
Honored Contributor

Re: Proliant 5500

Michael:

Did you follow the instructions under the heading 'Installation' to create the bootable BIOS upgrade diskette? See:
http://h18007.www1.hp.com/support/files/server/us/download/13949.html

Roger
Make a great day!

Roger
Roger Faucher
Honored Contributor

Re: Proliant 5500

Here's a link to the Installation Manual:
http://h200006.www2.hp.com/bc/docs/support/UCR/SupportManual/TPM_328470-001/TPM_328470-001.pdf

Roger
Make a great day!

Roger
Roger Faucher
Honored Contributor

Re: Proliant 5500

Michael:

Here's a link to the Troubleshooting Guide:
http://h200006.www2.hp.com/bc/docs/support/UCR/SupportManual/TPM_161759-007_rev7_us/TPM_161759-007_rev7_us.pdf

Make sure all the Interlock Indicators are off. See the last page of this PDF file:
http://h200006.www2.hp.com/bc/docs/support/UCR/SupportManual/TPM_328692-001_ch4/TPM_328692-001_ch4.pdf

Roger
Make a great day!

Roger
Sunil Jerath
Honored Contributor
Solution

Re: Proliant 5500

Hello Michael,
Here is the link for the system configuration utility:

http://h18007.www1.hp.com/support/files/server/us/download/13227.html

Regards,
Michael Elleby III_1
Trusted Contributor

Re: Proliant 5500

Sunil-

Thanx for all of your help. The server is now functioning normally, however, I have to get my hands on the SmartStart cd so that I can configure and install my OS on the box, which will be a W2K/vmware box..

Got an easy link so I can go to and download, I believe the version I'm looking for is 5.50?

Roger-

Wanted to send you a thanx also, as your links to the docs were very helpful..

Mike-
Knowledge Is Power
Roger Faucher
Honored Contributor

Re: Proliant 5500

Michael:

SmartStart is not free. Version 7 was just released and it can be ordered here:
http://h18000.www1.hp.com/support/files/server/us/subscription/smartstart_subscription.html

I think it's worth the fee ($49 for 4 CDs or $25 for 2).

HTH

Roger
Make a great day!

Roger
Sunil Jerath
Honored Contributor

Re: Proliant 5500

Hello Michael,
I am glad everything is functioning normally. As for as Smart Start CD is concerned you cannot download 5.50. On the contrary if you dont intend to have RAID on your server then just use the system configuration from one of the links I provided you with. Once Hardware is configured then you can go ahead and install OS. Please let me know if I could of any further assistance.

Regards,