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Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

 
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BMahon
Occasional Visitor

Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

I have a DL580 alerting serveral fan failures and shutting down w2k3 server. Have upgraded firmware and PSP and problem still happening. The event ids refer to all six fans failing before shutdown. The leds are showing green on all six fans. the event: the process winlogon.exe has initiated the restart of computer HGWAT-EXC01 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Legacy API shutdown
Reason Code: 0x80070000
Shutdown Type: restart
Comment: HP ProLiant System Shutdown Service: System is too hot or has lost cooling.

any comments recommendations appreciated. thank you
7 REPLIES
KarloChacon
Honored Contributor

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

hi

what are the errors in windows event log and integrated management log (IML)?

for the Windows event viewer post source and event id

regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

hi

also which dl580 ? there are 5 generations of that server

regards
Didn't your momma teach you to say thanks!
Blazhev_1
Honored Contributor

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

Hi,

seems like the fan control/sensor has failed...If you have active warranty you can request replacement.

You can run Insight Diags Offline to test the HW, further in the Advanced Survey there are temperature entries for every fan. If you see there big values it seems like the sensor reports high temp values and this causes ASR to shutdown the server, even if it is operating ok.

Pac
BMahon
Occasional Visitor

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

the server is the G3 model. event logs say fan 1 failed then fan all the way thru to fan 6 then it winodws 2003 performs a controlled shutdown
/restart. Event ID 4149
juan quesada
Respected Contributor

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

Hi,

I recommend you to update the health driver.
If this driver is not working properly, windows will shut down the server as precaution (temperature threshold will be exceeded)
If issue persists please rollback the driver

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=408421&prodNameId=3288118&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-d452806af4b64d6580532fdfcd
David Claypool
Honored Contributor
Solution

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

The only role of the driver is to allow for a graceful shutdown and to tell the OS and agents what has happened. The driver is only reporting the condition.

There are 2 settings for ASR, settable in the ROM BIOS Setup or via the Systems Management Homepage: Shutdown or Continue. If Shutdown is selected, it will shutdown. If the driver is not present, instead of doing a graceful shutdown, the system will go down hard. If Continue is selected, the system will continue (until such time as the system can't go on anymore--the "critical" threshold), but you had better have the Insight agents reporting to you so that you can take an appropriate action.

If you believe that the error is happening erroneously, the solution will be in the hardware.
BMahon
Occasional Visitor

Re: Proliant DL 580 Fan failure alerts forces Windows Server 1003 to shutdown

Hi there. Thank you for your replies and apologies for not getting back to you sooner. The problem had disppeared for 2 months and 10 days as soon as reseated the all the fans. However the same problem has returned. My question now is, is it a difficult job to replace the fan sensor. If not I will order this immediately. Thank you