Proliant DL360 G6 Accelerator Board Battery Failed

[tarek_touati]

Hi, We are experiencing the below :

‎

Smart Array P410i in Slot 0 (Embedded)

   Bus Interface: PCI

   Slot: 0

   Serial Number: 500143800999B660

   Cache Serial Number: PAAVP9SZ98N7

   RAID 6 (ADG) Status: Disabled

   Controller Status: OK

   Chassis Slot:

   Hardware Revision: Rev C

   Firmware Version: 3.66

   Rebuild Priority: Medium

   Expand Priority: Medium

   Surface Scan Delay: 3 secs

   Queue Depth: Automatic

   Monitor and Performance Delay: 60 min

   Elevator Sort: Enabled

   Degraded Performance Optimization: Disabled

   Inconsistency Repair Policy: Disabled

   Wait for Cache Room: Disabled

   Surface Analysis Inconsistency Notification: Disabled

   Post Prompt Timeout: 15 secs

   Cache Board Present: True

   Cache Status: Temporarily Disabled

   Accelerator Ratio: 50% Read / 50% Write

   Drive Write Cache: Disabled

   Total Cache Size: 512 MB

   No-Battery Write Cache: Disabled

   Cache Backup Power Source: Batteries

   Battery/Capacitor Count: 1

   Battery/Capacitor Status: Failed (Replace Batteries)

   SATA NCQ Supported: True

How do I identify the replacement battery and where can I get it ?

[waaronb]

That's the battery for the array cache module. On the DL360 G6 it's located inside near the front of the server where the drive cage is. Follow the thin cable from the array controller and it's easy to find and remove.

It has a spare part # on it to help you get the right part.

You'll want to turn the server off to replace it, but leave the bad one installed until you have the new one ready to hook up. If there's no battery module installed at all, even with a bad battery, it doesn't like that.

Once you install the replacement, it will wait until the new batteries reach full charge before re-enabling the write cache and the other advanced features, so be patient.

Replacements should be easy to find. Amazon even has them. On my old servers where we're not that interested in throwing more money at them, I built my own battery pack using a little 4-battery holder I got at Radio Shack with 4 AAA NiCad batteries, and soldered that to where the old batteries would connect to the little module board. The whole thing fits nicely into where the old module used to go and now I have batteries I can replace if needed without getting a whole new (expensive) HP module.

[tarek_touati]

Many thanks for your help, I really appreciate, and I like the idea of the 4 AAA batteries, unfortunately for me it won't be accpeted I'm sure of this.
I have one more question, is there any other way to get the part number without having to shutdown the server ? from ILO for example is it possible ?

[waaronb · Accepted solution]

I was going to lookup the actual part # from the quickspecs page, but I'm getting errors on the HP site for those right now.

But the HP store has it here:
http://h30094.www3.hp.com/product/sku/2959318

You can probably get a better price for it from a reseller or they even have them on Amazon and eBay... look for part 383280-B21. Just make sure you look at the date code on the battery and that you're getting a NEW one. Not a module that's been sitting on a shelf for years (or a used module).

Here's the battery holder I used.. 2 bucks plus batteries, and soldered the leads to the pos/neg points on the old battery module circuit board.
http://www.radioshack.com/product/index.jsp?productId=2062254

(EDIT: I had mentioned NiCad batteries in my post, but they should be NiMH)

I got the idea from someone's blog post and it works well. I only did this on some dev servers that were well out of warranty. :)

[tarek_touati]

Thanks again for your answsers, you have been very helpful, I can't thanks you enough
Have a nice day