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Proliant DL380 G2 Server Will Not Reboot

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Jason Hindson
Regular Advisor

Proliant DL380 G2 Server Will Not Reboot

Hello,

I have two DL380 G2 servers running Windows 2000 Server. One of the servers will not reboot. The server requires a complete power cycle, in order to 'reboot' the system.

The System ROM is current, 2004.05.01. The other server will reboot correctly without a problem. Any ideas? This is quite annoying for remote support situations, plus iLoe is not being used either.
13 REPLIES
Terry Hutchings
Honored Contributor

Re: Proliant DL380 G2 Server Will Not Reboot

What does the machine do instead of rebooting? Just sit there or sits at a black screen or is it something else?
The truth is out there, but I forgot the URL..
Jason Hindson
Regular Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

When rebooting from Windows the system will go through the normal reboot process of saving windows settings, shutting down windows, then it will go to a black screen with a blinking cursor in the top left corner. After the black screen, nothing else appears on the screen, and the system does not reboot.
Oleg Koroz
Honored Contributor

Re: Proliant DL380 G2 Server Will Not Reboot

something got corrupted at boot Process: MBR, table, boot or file system
Jason Hindson
Regular Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

Is there anything we can do to resolve this issue? It sounds like the only fix is going to be deleting the partitions and rebuilding the server from scratch.
Oleg Koroz
Honored Contributor

Re: Proliant DL380 G2 Server Will Not Reboot

Terry Hutchings
Honored Contributor

Re: Proliant DL380 G2 Server Will Not Reboot

I would say this likely has nothing to do with the MBR or corrupt files and has more to do with Windows not unloading something correctly. A blinking cursor on a black screen during bootup can be caused by these things, but is unlikely on restart or shutdown.

I would recommend taking a look at this MS KB article:
http://support.microsoft.com/kb/q266169/

The first thing I would try is to see if the same thing happens when you restart or shutdown from Safe Mode.
The truth is out there, but I forgot the URL..
Troy Blewitt
Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

Has this problem always existed, or is it new? If new, what changes have been made recently?

The Adaptec CD Burning plugin (part of Media Player 7.1) has been seen to cause this issue. Uninstall if it exists. Or disable your CD/DVD drive from Device Manager.

Otherwise, this problem can also be caused by hardware, such as a faulty system board or RILOE board. Try removing the RILOE and see if that makes a difference.

Is it possible to switch the drives between the two servers? This will help isolate whether it's a hardware or software problem.

Troy Blewitt
Advisor
Solution

Re: Proliant DL380 G2 Server Will Not Reboot

Here's some more possibilities

Issue #1: IBM Tivoli RC driver installed.

Fix #1: Disable the Tivoli remote control service. Another solution is to change driver from primary to secondary (default video driver is primary).



Issue #2: Veritas vsp.sys driver installed or referenced in registry.

Fix #2: Delete or rename driver, including references in 2000 registry.



Issue #3: Media Player 7x installed.

Fix #3: Add/Remove Software from Control Panel; remove the Adaptec Plug-in. Reference:



Microsoft Knowledge Base Article 306942: Monitor Screen is Black or Computer Does Not Go into Standby After Windows Media Player 7 Installation



Issue #4: 2000 physical disk performance counters are enabled

Fix #4: By default Windows 2000 has physical disk performance enabled in the Performance console. To disable, use this command line utility:



diskperf -n (to view the current status, type DISKPERF)



Issue #5: Problem does not occur in Safe mode.

Fix #5: Reference this Microsoft document:



Q266169: Troubleshoot Problems with Standby, Hibernate, and Shutting Down
Jason Hindson
Regular Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

We do not have Adaptec CD buring plugin installed. We have the default media player 6.4 installation that comes with Windows 2000. We do not have IBM Tivoli products so this should not be an issue.

We do have a RILOE card in the system although it is not being used. It is integrated into the system board I believe so I can't remove the thing.

The Veritas file vsp.sys is installed and in the registry. We use Backup Exec to backup this server. If I rename this file, will it break our Backup Exec installation?

Physical disk counters are loaded also. I will look into removing these on the test server first and then roll the change to production.

During our next reboot of the server, I will attempt the restart from Safe Mode to find out if we have a problem there.

Thanks for your responses, I will keep everyone updated.

Jason
Troy Blewitt
Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

The DL380 G2 does not have the integrated iLO, therefore you must have the PCI RILOE card.
Jason Hindson
Regular Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

Sorry for my delayed response. I have finally had the opportunity to attempt a reboot from Safe Mode, and it produced the same result. After the server exited Windows, the screen went black and a blinking corner in the top left corner was the only thing visible on the screen.

I am going to look into the possiblity of uninstalling Backup Exec from this server. Hopefully uninstalling this application will address the possible issue with the Veritas system file mentioned in a previous post.

Thanks for your comments and suggestions. I will keep you unpdated on the progress.

Jason H.
Dave_180
Valued Contributor

Re: Proliant DL380 G2 Server Will Not Reboot

I seem to remember this happening on machines with faulty NC3134 NICs - but the G2 has integrated NICs.

Are there any other PCI cards in the machine.

If the RILOE isn't being used - maybe pull it out?
Jason Hindson
Regular Advisor

Re: Proliant DL380 G2 Server Will Not Reboot

The server is rebooting correctly now! Thanks for the suggestion about Veritas (vsp.sys). This support article from Veritas addresses the issue I was experiencing: http://seer.support.veritas.com/docs/260097.htm

The suggestion about vsp.sys got me looking in this direction and I eventually found Backup Exec 9.0 was the culprit. Thanks again!!