Proliant DL380 G4 w/failed battery

[shane eack]

Hello,

Systems Management utility reports that the smart array 6i in slot 0 has a failed battery under Accelerator menu. Does this mean the BBWC battery pack needs to be replaced? I read on another thread that it could just be that the firmware needs to be updated to version 2.48 or higher? Can anyone advise of the best first step to take?

Regards

[gregersenj · Accepted solution]

Upgrade Firm ware, first.
If that doesn't fix the problem, replace the battery.

[shane eack]

Thank you for the response. I will update the firmware and then write back and let you know what happened. If the firmware does not fix the problem, what is the easiest way to find the part number for the replacement that I would need (sorry for all the questions, I'm new to HP servers).

[predrag81]

Hi,

1. upgrade all HP tool, ACU, ADU, SMH to higher version if doesn't help than upgarde fw and than replace battery if up to date fw doesn't solved problem

2. you can find battery part number on battery pack

KR,
predrag

[gregersenj]

Welcome :)

Plaese ask all the questions you need.

You have 4 options

1. Use Partsufer:
http://partsurfer.hp.com/cgi-bin/spi/main

2. Ask - Here

3. Ask Instant support.
http://www12.itrc.hp.com/service/home/hplivelink.do

4. Call HP support.

5. Remove the failed battery. There is a label with the spare no.


I have just chekked partsurfer, and found 2 numbers 2 choose from :S

I would choose option 5 or 3.

cheers
/jag

[shane eack]

I completely forgot to write back, but I just posted another question which reminded me I left this one "hanging."

I did update the firmware and that fixed the problem.

[shane eack]

I upgraded the firmware and all is working fine now.