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Proliant DL380 G5 gets frozzen

Eric Romero
Occasional Visitor

Proliant DL380 G5 gets frozzen

Hi,

I am running windwos2003+sp2, Exchange2003+sp2 on a Proliant DL380 G5, I have noticed that the srever gets frozzen from time to time.

could you recommend anyway to check what the problem seems to be HW-side , OS+exchange side all seems to be ok.

below a screenshot taken from the HP system managemet home page.
HP System Management Homepage 2.1.10.186
HP Insight Management Agents 7.90.0.0
HP Version Control Agent 2.1.9.790
LSI Logic Fusion-MPT SCSI Driver (StorPort) 1.24.4.0
Smart Array SAS/SATA Controller Storport Driver 6.8.0.32
HP ProLiant Smart Array SAS/SATA Event Notification Service 6.4.0.32
Broadcom NetXtreme II GigE VBD 3.4.10.0
Network Teaming Intermediate Driver (NTID), 8.70.00.14, NDIS 5.1/5.2, x86, (free) 8.70.0.0
HP ProLiant iLO 2 Management Controller Driver 1.4.0.0
HP iLO Management Channel Interface Driver 1.12.0.0
HP Lights-Out Online Configuration Utility 1.5.1.1
ATI Radeon WindowsNT Miniport Driver 6.14.10.6606
HP ProLiant Remote Monitor Service 5.11.3.0
HP ProLiant Integrated Management Log Viewer 5.13.0.0
HP Insight Diagnostics Online Edition 7.9.0.2359
HP High Precision Event Timer NULL INF 1.0.0.0
HP NULL IPMI Controller Driver 1.0.0.0
LSI Logic Fusion-MPT MiniPort Driver (ScsiPort) 1.10.5.0
HP Array Configuration Utility 7.85.18.0
Smart Array SAS/SATA Controller Storport Driver 6.8.0.32
HP Smart Array SAS/SATA Event Notification Service 6.4.0.32
HP Array Diagnostics Utility 7.85.16.0
HP Array Configuration Utility (CLI) 7.85.18.0


9 REPLIES
KarloChacon
Honored Contributor

Re: Proliant DL380 G5 gets frozzen

hi

any special activity when server freezes or just at any time?

--

any error in event viewer?
any error in integrated management log?

how frequent is it?

regards
Didn't your momma teach you to say thanks!
Eric Romero
Occasional Visitor

Re: Proliant DL380 G5 gets frozzen

Hi ,

Thanks for the answer, so far there is no event viewer or hp-log indicating the reason of the failure.
Eric Romero
Occasional Visitor

Re: Proliant DL380 G5 gets frozzen

Hi ,

Thanks for the answer, so far there is no event viewer or hp-log indicating the reason of the failure.

do you know of any toolthat I can execute to grab all the logs? or system crashes (HP servre level -HW) so it can be analyzed?
TRS
Frequent Advisor

Re: Proliant DL380 G5 gets frozzen

Hi,
Let me know How Much memory installed in it.
If Mor than 4 gb Then may be the issue.
Bcz Std 2k3 support only upto 4gb.check this & revert.
Eric Romero
Occasional Visitor

Re: Proliant DL380 G5 gets frozzen

it has 10GB or physycal RAM; but why would this cause a server to be frozzen? I thought that windows OS will just ignore the extra 6GB, please let me know if you have any HP information describing a server frozzen when there is more than 4GB.
tift
Occasional Visitor

Re: Proliant DL380 G5 gets frozzen

Hi

We have same problem on DL 380 G5, we Run SBS2003, SP2+4GB RAM-PAE switch turned on+Exchange.
All works ok until one job starts..(it works on 40 different server configuration without problems), Pervasive Database used in this job is excluded from antivirus realtime scanning.
No events are recorded, no bluescreen, no dump files created, server just hangs and stays in this status until hard reboot. Only ping command is responsive - nothing else!
We havent tested what happens when Write cache is turned off on Smart Array..will do this today.
Any suggestions?
David McSpadden
Occasional Visitor

Re: Proliant DL380 G5 gets frozzen

My DL380 G5 has had every board replaced in it to make this error go away. It seemed to be the board with the NIC on it that was causing us the most problems.
Phil.Howell
Honored Contributor

Re: Proliant DL380 G5 gets frozzen

juan quesada
Respected Contributor

Re: Proliant DL380 G5 gets frozzen