Proliant DL380 G6 Suddenly throws an Input/output error on /dev/sdb Ubuntu

[herdianf]

Dear All

I am using Have anyone suddenly experience an IO error on /dev/sdb or /dev/sdxx in Ubuntu. I cannot start some of the applications because of this error and the drive cannot be accessible.

From dmesg description, show error like below:

[1389877.182078] hpsa 0000:04:00.0: cp ffff880036d00000 has check condition: unknown type: Sense: 0x4, ASC: 0x3e, ASCQ: 0x1, Returning result: 0x2, cmd=[28 00 00 cc 7f 9f 00 00 08 00 00 00 00 00 00 00]
[1389877.182086] sd 2:0:0:2: [sdb] Unhandled sense code
[1389877.182088] sd 2:0:0:2: [sdb]  Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[1389877.182092] sd 2:0:0:2: [sdb]  Sense Key : Hardware Error [current]
[1389877.182096] sd 2:0:0:2: [sdb]  Add. Sense: Logical unit failure
[1389877.182100] sd 2:0:0:2: [sdb] CDB: Read(10): 28 00 00 cc 7f 9f 00 00 08 00
[1389877.182108] end_request: I/O error, dev sdb, sector 13402015
[1389877.183252] hpsa 0000:04:00.0: cp ffff880036d00000 has check condition: unknown type: Sense: 0x4, ASC: 0x3e, ASCQ: 0x1, Returning result: 0x2, cmd=[28 00 00 cc 7f 9f 00 00 08 00 00 00 00 00 00 00]

[1389877.183259] sd 2:0:0:2: [sdb] Unhandled sense code
[1389877.183261] sd 2:0:0:2: [sdb]  Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[1389877.183265] sd 2:0:0:2: [sdb]  Sense Key : Hardware Error [current]
[1389877.183269] sd 2:0:0:2: [sdb]  Add. Sense: Logical unit failure
[1389877.183273] sd 2:0:0:2: [sdb] CDB: Read(10): 28 00 00 cc 7f 9f 00 00 08 00
[1389877.183282] end_request: I/O error, dev sdb, sector 13402015

[sfora · Accepted solution]

The sense code refers to a "Hardware Error - self-test failed" from your Smart Array driver.

-Or the controller has problems: battery or raid memory

-Or there is a problem with the hard drives.

You will need to run array diagnostics on your server to see what is happening.

[herdianf]

Hello

Thank you, but exactly how I should run the array diagnostic, I have been contacting HP support but got no answer at all,

[Jimmy Vance]

Download the SmartStart CD,  it has the offline version of the Array Diagnostics Utility

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3884083&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D0%257CswItem%253DMTX_fa4e107ffbbd4ef394e57dd739%257CswEnvOID%253D4103%257CitemLocale%253D%257CswLang%253D%257Cmode%253D3%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.v...

[herdianf]

Thank you for the links, it helps a lot, I have been struggling contacting HP support line for these past 2 days and it seems they are on holidays in Indonesia.