Proliant DL380 Gen10 Server Critical Fault (Service Information: Runtime Fault, Memory, Processo

[invertig0]

Server powers down randomly, only indication of fault is an IML entry:

Critical Fault (Service Information: Runtime Fault, Memory, Processor 1 Memory Channels 1-3 (01h))

After the server powers itself off the front panel lights flash in a pattern of three flashes, pause, repeating. 

[SanjeevGoyal]

Hello,

I would suggest you check the IML error, any memory is giving any error.

@ Customer

1. Update the server with the latest bios and firmware.
2. Identify which memory occurring in the issue.
3. Set the Workload profile to ‘High-Performance Compute’ and monitor the server.

b)If the issue persists, Set the Workload profile to ‘Virtualization – Max Performance’ and monitor the server.

OR

Set workload profiles as High-Performance Compute (HPC) in RBSU. Please refer to the below screenshot.

4. Share the latest IML error, if the issue still persists.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[kacemo]

Hello,

i am having the same issue, did you managed to find a solution?

Regards.

[SanjeevGoyal]

Hello,

Please share the complete error message and server model.

Regards,

Sanjeev Goya;

[invertig0]

The issue was fixed with a system board replacement.

[SanjeevGoyal]

Hello,

Hello,

Please let me know if you have any quires.

If you feel this was helpful please click the KUDOS! thumb below and accept the solution.

Regards,