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Re: Proliant DL380 Gen9 : unable to contact update server

 
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Tryphon
Visitor

Proliant DL380 Gen9 : unable to contact update server

Hello,

I am new here. I got a new position at work and I managed scientific intruments I plan to connect to a network. A HPE Proliant DL380 Gen9 bougth in 2016 is seated in a vented room. It was before operated without any internet connection.

To expose it to the external word, I need to update it for security reason. Our IT determined that a firmawre update is the first step. They managed an internet connection and tried the firmware update process without luck.

At boot : Intellgent Provisionning / Perform Maintenance / Firmware Update.

This message pop-up : Unable to contact update server, hp.com

What can I do ? A manual update ? With which up to date downloads ?

Thank you for any help.

HPE Proliant DL380 Gen9
System ROM P89 2.00
Server Model : Store Easy 1650 storage
ILO firmware version 2.40

5 REPLIES 5
Torsten.
Acclaimed Contributor

Re: Proliant DL380 Gen9 : unable to contact update server

Download and install the Intelligent Provisioning ISO, it is too old.

Or

Download the current SPP 2021.05 and boot from to update the firmware.


Hope this helps!
Regards
Torsten.

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ManBha
HPE Pro
Solution

Re: Proliant DL380 Gen9 : unable to contact update server

Tryphon
Visitor

Re: Proliant DL380 Gen9 : unable to contact update server

Thank you so much for the guidelines.

I tried Torsten's solution before to see ManBha's answer. It took me a while to understand what to do and proceed. Installation of SPP 2021.05 was successful. After reboot, going to Intelligent Provisionning, I saw a stealthy error message containing "hw-PMU". To fast to read more. Anyway the GUI works as before.

I created my new logical volumes. Each time I faced an error :

"The operation failed. An unknown error occured during execution"

Strange but the volumes were created.

I installed Ubuntu server 18.04 without issue and I am able to access the previous volumes.

Do I have to worry ?

Do I need to proceed with ManBha's steps 1 and 2 after having installed SPP 2021.05 ?

Thank you for your help.

 

ManBha
HPE Pro

Re: Proliant DL380 Gen9 : unable to contact update server

Hello, 

 

Great to know that the OS installation was successful.

 

Please do reflash the intelligent provisioning using the below link.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_f8b12eb6ec8b45cab4c628249a

 

Thanks.

I work for HPE

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Tryphon
Visitor

Re: Proliant DL380 Gen9 : unable to contact update server

Thank you so much. Error messages disappeared.

Have a nice day.