Proliant DL385 G1 shutdown problem

[Rob Monger_1]

Hi,

We have a Proliant DL385 G1 server with dual power supplies which has mysteriously shut itself down twice over the last couple of weeks.

From the event log you would think that someone has actually selected 'shutdown' from within Windows 2003 except there was no-one in the building at the time of the shutdown.

On the first occasion the server appeared to come back up after 3 hours. On the second occasion - this weekend - it stayed down. The power button on the server was amber and the server would not come back on when pressing this button. The NIC lights on the front of the server were both on and green.

However, after unplugging the power cables for 10-15 seconds and reconnecting them, the server would power back up through the power on button. There are no failure or warning messages in the event log other than this one:-

"Event Type: Information
Event Source: USER32
Event Category: None
Event ID: 1074
Date: 17/01/2009
Time: 08:14:14
User: XX\XXXXXXXX
Computer: SERVER2
Description:
The process winlogon.exe has initiated the power off of computer SERVER2 on behalf of user XX\XXXXXXXX for the following reason: No title for this reason could be found
Reason Code: 0x0
Shutdown Type: power off
Comment:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 .... "


Anyone got any ideas what might be wrong ?

Thanks,

Rob.

[Vulcan Maximus]

Hi Rob,

If its not a user initiated shutdown (as it looks like).Then, perform 2 updates on the server.

1. http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=428936&prodNameId=3288114&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-067fbdabcbcb471fb7e292f369 --- Online ROM Flash Component for Windows - HP ProLiant DL385 (A05) Servers

2. http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=428936&prodNameId=3288114&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-21440b46cff3432c8768348ec2 ---- ProLiant Support Pack for Microsoft Windows Server 2003

Regards,
Maximus

[Rob Monger_1]

Thanks Maximus,

The first is up to date, but I'll apply the second one and see what happens.

Cheers,

Rob.