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Proliant DL580 G2 reboot unexpectly

 
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Luis_64
Occasional Advisor

Proliant DL580 G2 reboot unexpectly

I have a Proliant DL580 G2,4 procs, running W2000 Server,it reboots unexpectly every 2 or 3 weeks. Nothing is registered on EventLog or Compaq Array Log. Any suggestions?
15 REPLIES
Martin Breidenbach
Honored Contributor

Re: Proliant DL580 G2 reboot unexpectly

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Did you check NT Event log, system event log or both ? The system event log logs stuff like memory parity errors. You can check its contents via Insight Manager.
Luis_64
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

The windows event log only says: The previous system shutdown at 9:59:47 AM on 9/25/2003 was unexpected.
Rob Buxton
Honored Contributor

Re: Proliant DL580 G2 reboot unexpectly

Th other log to check is the Integrated Management Log.
If it's under contract get an Engineer in, sounds like hardware.
Gary Yau
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

Is it power supply or electricity problem of your location??
Luis_64
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

None of the logs: Event Viewer, Compaq Log, Integrated Management or any other are registering errors. There are no power supply or electricity problems.

The W2000 Server has SP3 Build 2195, just in case. The BIOS version is 10/07/02.
Jeff Mathews
Respected Contributor

Re: Proliant DL580 G2 reboot unexpectly

Do you have the management agents installed? If so go to the device homepage (https://servername:2381) and click on the auto recovery link. It should show you what the last reset was. If it lists ASR, then I would check into your system recovery settings. Is it reaching a high temp and rebooting etc. Does this model come with an iLo? If so, you should be able to check that for the last reset sequence to see what is happening (same with a RILOE if that is installed and the system doesn't come with an iLo).

Jeff
Luis_64
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

I have it installed but I can't see the auto recovery link, I have version 6.30 installed.
Jeff Mathews
Respected Contributor

Re: Proliant DL580 G2 reboot unexpectly

hmmm, I think you should see the link. (I have it in both 6.20 and 6.40 agents so I would expect it in 6.30 agents) If you click on the management agents link, then scroll down the left pane, do you see "Auto Recovery" listed under the recovery options? Do you know if ASR is disabled in the bios of this machine or not? That may affect whether it is listed on these pages or not.

Jeff
Luis_64
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

This is a screenshot. Is something wrong or not?
Luis_64
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

How do I know if the ASR is enabled or not???
Rob Buxton
Honored Contributor
Solution

Re: Proliant DL580 G2 reboot unexpectly

An ASR should write to the Integrated Management Log. So, if that's clean chances are it was not an ASR reboot.
If you have Insight Manager Agents installed, browse to the Server (or use IM to select the device) the ASR Section is listed as Autorecovery under the Recovery Section in the Left Hand Panel.
Our DL580 G1 has ASR, so I would think the G2 has it.
Luis_64
Occasional Advisor

Re: Proliant DL580 G2 reboot unexpectly

I don't have anything written to the Integrated Management Log, so the ASR is not enabled, right? Then, what is causing the server booting???
Zigor Buruaga
Esteemed Contributor

Re: Proliant DL580 G2 reboot unexpectly

Hi Luis,

Looking at your attachment, I would say that ASR is enabled.
If you can not find any entry in Integrated Management Log ( no ASR, no Blue Screen, etc ), I would say that they were not the cause of the reboot.
You could try to view the "Reset Sequences" in your RILOE / RILOE II, maybe you could find some clue.
In the other hand, you could also try to look for other kind of log messages in EventLog ( windows services that were stopped prior the reboot, etc ). Or maybe you could find that the file "C:\winnt\memory.dmp" was created/updated at the crash moment.

Hope this helps.
Kind regards,
Zigor
Zigor Buruaga
Esteemed Contributor

Re: Proliant DL580 G2 reboot unexpectly

Hi again Luis,

One more thing, you could try to disable the "Automatically reboot" option ( in case you have enabled ).
Right click on "My Computer", click on "Properties", click on "Advanced" tab, click on "Startup and Recovery" button, and then uncheck "Automatically reboot".
In this way, maybe the next time the server crashes you could see some relevant info in the screen. But consider that once the server crashes, it will be unavailable until your manual intervention.

Only an idea.
Kind regards,
Zigor
Dave_180
Valued Contributor

Re: Proliant DL580 G2 reboot unexpectly

If it is unexpected - it wouldn't be related to an ASR.

I don't know if this is the case or not - but are the power supplies plugged into a UPS. I have found with APC - they have a system check that is done every 2 weeks. If the battery is failed - the UPS will power off then back on resulting in an unexpected shutdown. It will occur at the same time every 2 weeks.

If this isn't the case...

I would look at environmental issues. Heat or whatever - but I still think there would be something logged.

You could run diags on it if the schedule allows for an extended down time. I would think 2K would log some type of activity regarding any applications that are running crazy.