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Proliant DL580 G5

rothm
Occasional Visitor

Proliant DL580 G5

We're getting ECC errors on memory that's only a few months old. I've got two issues: first, I need to identify which DIMM this is (the system's *fully* populated!), and second, whether the DIMMs are in there in pairs, and so identify the other DIMM I need to remove. The message in /var/log/messages and dmesg are the same:

EDAC MC0: CE row 12, channel 1, label "": Corrected error (Branch=0, Channel 1),  DRAM-Bank=2 RD RAS=8218 CAS=500, CE Err=0x10000, Syndrome=0x6cad8e02(Correctable Patrol Data ECC))

I see the Bank=2, which from the map, *looks* as though it's the first memory riser on the left (looking from the front of the server, but not which of the ...4? on the riser.

 

Clues for the poor?

 

       mark

3 REPLIES
Renjiv
Respected Contributor

Re: Proliant DL580 G5

Dear rothm,

 

The error message you receiving from the server is "EDAC MC0: CE row 12, channel 1, label "": Corrected error" . Corretable memory error's are soft errors and there is a fix available with the latest BIOS update.

 

Please find the below link to download the latest BIOS for the server (select the right operating system and download the BIOS)

 

http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?sp4ts.oid=3562405&lang=en&lang=en&cc=us&cc=us&ac.admitted=1367083371676.876444892.492883150

 

If the issue persists, you can run HP Insight Diagnostics Online Report. This report will show which memory is causing the issue.


HP Insight Diagnostics Online Report: 

 

You can download and install the package from the below web link:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=4132829&swItem=MTX-c54047f33f5b421a8f36fcac25&prodNameId=4132830&swEnvOID=4004&swLang=8&taskId=135&mode=4&idx=0

 

*****NOTE: Ensure that the Prerequisites are installed.

 

USING GUI:
**********

 

Open SMH (HYPERLINK "https://localhost:2381) > Click on "Webapps" Tab > HP Insight Diagnostics > Change the Categories drop down to "All" > Change the View Level to "Advanced" > Generate the report > This report will give the complete informtion

 

More information you can find it from the below Guide for "Memory Troubleshooting Best Practices for HP ProLiant Servers"

 

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c00852658-15%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken

 

Regards,

Renji V

 

I am an HP employee.

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rothm
Occasional Visitor

Re: Proliant DL580 G5

Thanks for the info about the BIOS update - I just took the box down, swapped memory around, but couldn't provoke the error.

 

There's only one small problem: this machine, being a real server, is running a real operating system - Linux. We do not *HAVE* *any* M$ o/s for it. Can I run the exe under wine?

 

         mark

rothm
Occasional Visitor

Re: Proliant DL580 G5

Now it's uglier: do I need to first flash the BIOS using the one from 2010, before I do the one from July of 2011?

mark