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Proliant ML 350

 
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Occasional Visitor

Proliant ML 350

We upgraded the server to Windows 2003 about a year ago, since that every once and agian it hangs and give the following error :
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xf5a5cad4, 0x0000001b, 0x00000000, 0x804f0743). A dump was saved in: C:\WINNT\MEMORY.DMP.
The only thing that I could find on Technet and the net is that it has to do with drivers. I re-installed all drivers but still the error, it will run for 3 weeks with no problems and the on a Friday it hangs twice, can anyone please assist me in this regard.

Thanks
6 REPLIES 6
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Honored Contributor

Re: Proliant ML 350

Hi Stephan,

Just confirming is the BIOS of the server updated to latest.

Regards,
Prashant S.
Nothing is impossible
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Honored Contributor

Re: Proliant ML 350

Hi Stephen,

Could you please check for me if you see any error messages in the server's IML (Integrated Management Log). YOu could view IML by either logging on to the riloe if the server has one or by just running IML Viewer from within Windows.

I wonder if you are getting any ASR errors.

Good luck,
Highlighted
Occasional Visitor

Re: Proliant ML 350

No nothing it only give me the same error log as above
Highlighted
Occasional Visitor

Re: Proliant ML 350

Yes the bios is the newest on as well.
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Trusted Contributor

Re: Proliant ML 350

Stop message 0x0000000A on an existing installation

Descriptive text: IRQL_NOT_LESS_OR_EQUAL

Usual cause: Drivers are using improper memory addresses.

Solution:

Use the Online Crash Analysis tool at the Microsoft Web site. You can use this tool to send error reports to Microsoft and track their status by using your Microsoft Passport information. You can access the Online Crash Analysis Web site by using the Error Reporting service or by using your Web browser. When it is enabled, the Error Reporting service monitors your system for kernel and user mode faults that are related to operating system components and applications. With kernel-mode reporting, you can obtain more information about the problem or condition that caused the Stop error. For more information, see System and program error reporting overview.
If you can start the operating system, check the System Log in Event Viewer for additional information that might help determine the device or driver that is causing the problem. To open Event Viewer, click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then double-click Event Viewer.
Confirm that your hardware is designed for the Windows Server 2003 family by clicking the appropriate link in Support resources.
Disable any newly installed drivers and remove any newly added programs.
If the computer will not start normally, try starting it in Last Known Good Configuration Last Known Good Configuration
A hardware configuration that is available by pressing F8 during startup. If the current hardware settings prevent the computer from starting, Last Known Good Configuration can allow you to start the computer and examine the configuration. When Last Known Good Configuration is used, later configuration changes are lost.or in Safe Mode Safe Mode
A method of starting Windows using basic files and drivers only, without networking. Safe Mode is available by pressing the F8 key when prompted during startup. This allows you to start your computer when a problem prevents it from starting normally., and then remove or disable newly added programs or drivers. For information about how to start your computer in Safe Mode, see To start the computer in Safe Mode. For more information about how to start your computer in Last Known Good Configuration, see To start the computer using the last known good configuration.
Important

When you use Last Known Good Configuration, system setting changes made after the last successful startup are lost.
Remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on).
Ensure that you have updated drivers for your hardware devices. Also, ensure that you have the latest system BIOS BIOS
On x86-based computers, the set of essential software routines that test hardware at startup, start the operating system, and support the transfer of data among hardware devices. The BIOS is stored in read-only memory (ROM) so that it can be executed when you turn on the computer. Although critical to performance, the BIOS is usually invisible to computer users.(for x86-based computers) or the correct firmware firmware
Software routines and low-level input/output instructions stored in read-only memory (ROM). Unlike random-access memory (RAM), read-only memory stays intact even in the absence of electrical power.(for Itanium Itanium
An Intel microprocessor that uses explicitly parallel instruction set computing and 64-bit memory addressing.
Itanium-based refers to systems or platforms that are based on the Itanium processor. Itanium 2-based refers to systems or platforms that are based on the Itanium 2 processor. Itanium architecture-based refers to systems or platforms that are based on the Itanium and Itanium 2 processors.
architecture-based computers). The device manufacturers can assist you in obtaining these items.
Run system diagnostics supplied by your hardware vendor, especially a memory check.
Disable memory caching in the BIOS (for x86-based computers) or EFI EFI
In computers with the Intel Itanium processor, the interface between a computer's firmware, hardware, and the operating system. EFI defines a new partition style called GUID partition table (GPT). EFI serves the same purpose for Itanium-based computers as the basic input/output system (BIOS) found in x86-based computers. However, it has expanded capabilities that provide a consistent way to start any compatible operating system and an easy way to add EFI drivers for new bootable devices without the need to update the computer's firmware.(for Itanium architecture-based computers). Contact your hardware manufacturer if you need assistance in performing this step.
Note

You can search the Microsoft Web site for updated information on this Stop message. To do this, see Welcome to Microsoft Help and Support at the Microsoft Web site, click a search option, and then follow the instructions on the page. When typing keywords, use stop 0x0000000A.
For more information about articles, troubleshooting wizards, and items you can download, see Updated technical information.

Stop message 0x0000000A on a new installation

Descriptive text: IRQL_NOT_LESS_OR_EQUAL

Usual cause: Drivers are using improper memory addresses.

Solution:

Use the Online Crash Analysis tool at the Microsoft Web site. You can use this tool to send error reports to Microsoft and track their status by using your Microsoft Passport information. You can access the Online Crash Analysis Web site by using the Error Reporting service or by using your Web browser. When it is enabled, the Error Reporting service monitors your system for kernel and user mode faults that are related to operating system components and applications. With kernel-mode reporting, you can obtain more information about the problem or condition that caused the Stop error. For more information, see System and program error reporting overview.
During the installation process, at the "Setup is inspecting your computer's hardware configuration" message, press F5. Select the correct computer type when you are prompted. For example, if you have a single-processor computer, select Standard PC.
Confirm that your hardware is designed for the Windows Server 2003 family by clicking the appropriate link in Support resources.
Disable memory caching in the BIOS BIOS
On x86-based computers, the set of essential software routines that test hardware at startup, start the operating system, and support the transfer of data among hardware devices. The BIOS is stored in read-only memory (ROM) so that it can be executed when you turn on the computer. Although critical to performance, the BIOS is usually invisible to computer users.(for x86-based computers) or EFI EFI
In computers with the Intel Itanium processor, the interface between a computer's firmware, hardware, and the operating system. EFI defines a new partition style called GUID partition table (GPT). EFI serves the same purpose for Itanium-based computers as the basic input/output system (BIOS) found in x86-based computers. However, it has expanded capabilities that provide a consistent way to start any compatible operating system and an easy way to add EFI drivers for new bootable devices without the need to update the computer's firmware.(for Itanium Itanium
An Intel microprocessor that uses explicitly parallel instruction set computing and 64-bit memory addressing.
Itanium-based refers to systems or platforms that are based on the Itanium processor. Itanium 2-based refers to systems or platforms that are based on the Itanium 2 processor. Itanium architecture-based refers to systems or platforms that are based on the Itanium and Itanium 2 processors.
architecture-based computers). Contact your hardware manufacturer if you need assistance in performing this step.
Remove all adapters and disconnect all hardware devices that are not essential.
If you are using a SCSI adapter, obtain the latest driver from the adapter vendor, disable sync negotiation, check termination, and check the SCSI IDs of the devices.
If you are using Integrated Device Electronics (IDE) Integrated Device Electronics (IDE)
A type of disk-drive interface in which the controller electronics reside on the drive itself, eliminating the need for a separate adapter card. IDE offers advantages such as look-ahead caching to increase overall performance.devices, define the onboard IDE port as the primary channel. Check the master/subordinate settings for the IDE devices. Remove all IDE devices except for the hard disk. See your hardware manufacturer's documentation for more information.
Run the system diagnostics supplied by your hardware vendor, especially the memory check.
If the computer will not start normally, try starting it in Last Known Good Configuration Last Known Good Configuration
A hardware configuration that is available by pressing F8 during startup. If the current hardware settings prevent the computer from starting, Last Known Good Configuration can allow you to start the computer and examine the configuration. When Last Known Good Configuration is used, later configuration changes are lost.or in Safe Mode Safe Mode
A method of starting Windows using basic files and drivers only, without networking. Safe Mode is available by pressing the F8 key when prompted during startup. This allows you to start your computer when a problem prevents it from starting normally., and then remove or disable newly added programs or drivers. For information about how to start your computer in Safe Mode, see To start the computer in Safe Mode. For more information about how to start your computer in Last Known Good Configuration, see To start the computer using the last known good configuration.
Important

When you use Last Known Good Configuration, system setting changes made after the last successful startup are lost.
Note

You can search the Microsoft Web site for updated information on this Stop message. To do this, see Welcome to Microsoft Help and Support at the Microsoft Web site, click a search option, and then follow the instructions on the page. When typing keywords, use stop 0x0000000A.
For more information about articles, troubleshooting wizards, and items you can download, see Updated technical information.

Highlighted
Occasional Visitor

Re: Proliant ML 350

Did do that but now luck at all that is why I'm a bit in the dark here