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Proliant ML 530 G2 Stop 0x0000001e (0x80000004,0x88ddf2a9 . . . . )

SEBEMISMNUSA
Frequent Advisor

Proliant ML 530 G2 Stop 0x0000001e (0x80000004,0x88ddf2a9 . . . . )

This is another attempt to get this posted on this forum.

A HP Proliant ML 530 G2 is intermittently crashing and rebooting. I am trying to determine why.

There are no errors being listed from the Insight agents nor from the monitoring Compaq Insight Manager 5.5 software nor the HP Insight Manager 7 sp2.3 software. The web page for the computer, https://computer:2381, also lists no errors - nothing failed nor degraded.

I am also aware of the Microsoft Technet article - KB148978.

Bugcheck 0x0000001E with Exception Code of 0x80000004
When a bugcheck 0000001e error occurs with an exception code of 80000004, it may indicate that there is faulty hardware on the computer.

This computer has been running fine since November 22, 2002 until March 29, 2004 - no crashes.


I have included the survey file for this computer as an attachment. It has many more details on this computer (hardware installed - all HP, software installed W2k server sp # 4 plus the numerous Microsoft security updates. On April 21, 2004, I installed the Microsoft security updates MS04-011 to MS04-014. I also installed the Proliant Support Pack version 7.00A.

**** The system event view messages ******


May 5, 2004
Date: 05/05/204 Source: EventLog
Time: 10:43 . . Category: None
Type: Error Event ID: 6008
User: n/a
Description: The previous system shutdown at 10:27 P.M. on 5/5/2004 was unexpected.
and the alert from Insight Manager

---Original Message-----
From:
Sent: Wednesday, May 05, 2004 10:44 PM
To:
Subject: ASR Recovery Complete (Ver. 3): SERVER Minor Event HTTP://xxxxx:280

Event Name: ASR Recovery Complete (Ver. 3)
Event originator: xxxx
Event Severity: Minor
Event received: 05-May-2004, 22:43:56

Event description:The server is operational again. The server has previously been shutdown by the Compaq Automatic Server Recovery (ASR) feature and has just become operational again.
Assigned To:
Comment:

May 4, 2004

Date: 5/4/2004 Source: SaveDump
Time: 3:07:17 P.M. Category: None
Type: Information Event ID: 1001
User: N/A
Computer: DS098039
Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x80000004,0x88ddf2a9,0x88ddf18a, 0xbe3ff59c). Microsoft Windows 2000 [15.2195]. A dump was saved in c:\winnt\memory.dmp.

5/4/2004 1:41 P.M.
Date: 5/4/2004 Source: SaveDump
Time: 2:00:31 PM Category: None
Type: Information Event ID: 1001
User: N/A Computer: DS098039
Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x80000004, 0x88df22a9, 0x000000e1, 0x00000001) Microsoft Windows 2000 [(v15.2.2195]. A dump was saved in C:\WINNT\memory.dmp

March 29, 2004

Date: 3/29/2004 Source: SaveDump
Time: 7:47:12 A.M. Category: None
Type: Information Event Id: 1001
User: N/A
Computer: xxxxx
The computer has rebooted from a bugcheck. The bugcheck was:
0x000000d1 (0x1e68be67, 0x000000ff, 0x00000000, 0x1e68be67). Microsoft Windows 2000 [v15.2195. A dump was saved in C:\WINNT\MEMORY.DMP.
Other event viewer messages:
Date: 3/29/2004 Source: EventLog
Time: 7:41 A.M. Category: None

Type: Error Event Id: 6008
Computer: xxxxx
The previous system shutdown at 7:24:02 A.M. on 3/29/2004 was unexpected.

************** Crash dump analysis *********

3:00 P.M Crash dump analysis - the computer was turned off long before the crash dump completed
dumpchk -e -v -y c:\winnt\system32 -b c:\winnt\symbols g:\memorydump\05-04-2004-1\memory.dmp > a file

****************************************************************
**
** Windows 2000 Crash Dump Analysis
**
****************************************************************
*
Filename . . . . . . .g:\memorydump\05-04-2004\memory.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x7bf95000
PfnDataBase. . . . . .0x8909a000
PsLoadedModuleList . .0x80484b40
PsActiveProcessHead. .0x804862a8
MachineImageType . . .i386
NumberProcessors . . .4
BugCheckCode . . . . .0x0000001e
BugCheckParameter1 . .0x80000004
BugCheckParameter2 . .0x88ddf2a9
BugCheckParameter3 . .0x88ddf18a
BugCheckParameter4 . .0xbe3ff59c

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8042f3e6


SymbolPath: c:\winnt\system32

****************************************************************
** Symbol File Load Log
****************************************************************

Error: could not read base of PsLoadedModuleList

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

1:41 P.M. Crash dump analysis
dumpchk -e -v -y c:\winnt\system32 -b c:\winnt\symbols g:\memorydump\05-04-2004-1\memory1.dmp > a file ****************************************************************
**
** Windows 2000 Crash Dump Analysis
**
****************************************************************
*
Filename . . . . . . .g:\memorydump\05-04-2004\memory1.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x1ab1c000
PfnDataBase. . . . . .0x8909a000
PsLoadedModuleList . .0x80484b40
PsActiveProcessHead. .0x804862a8
MachineImageType . . .i386
NumberProcessors . . .4
BugCheckCode . . . . .0x0000001e
BugCheckParameter1 . .0x80000004
BugCheckParameter2 . .0x88df22a9
BugCheckParameter3 . .0x000000e1
BugCheckParameter4 . .0x00000001

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8042f3e6


SymbolPath: c:\winnt\system32

****************************************************************
** Symbol File Load Log
****************************************************************

loaded ntkrnlmp.exe 0x80400000 0x0019f040 c:\winnt\system32\dllcache\ntkrnlmp.exe
loaded halmacpi.dll 0x80062000 0x00014460
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=00016caf) for
loaded BOOTVID.dll 0xf6810000 0x00003000 c:\winnt\system32\bootvid.dll
loaded ACPI.sys 0xbffd8000 0x00028000 c:\winnt\system32\drivers\acpi.sys
loaded WMILIB.SYS 0xf69c8000 0x00001000 c:\winnt\system32\dllcache\wmilib.sys
loaded pci.sys 0xf6400000 0x0000f000 c:\winnt\system32\drivers\pci.sys
loaded isapnp.sys 0xf6410000 0x0000c000 c:\winnt\system32\drivers\isapnp.sys
loaded pciide.sys 0xf69c9000 0x00001000 c:\winnt\system32\drivers\pciide.sys
loaded PCIIDEX.SYS 0xf6680000 0x00006000 c:\winnt\system32\drivers\pciidex.sys
loaded MountMgr.sys 0xf6688000 0x00008000 c:\winnt\system32\dllcache\mountmgr.sys
loaded ftdisk.sys 0xbffbb000 0x0001d000 c:\winnt\system32\drivers\ftdisk.sys
loaded Diskperf.sys 0xf6900000 0x00002000 c:\winnt\system32\drivers\diskperf.sys
loaded dmload.sys 0xf6902000 0x00002000 c:\winnt\system32\drivers\dmload.sys
loaded dmio.sys 0xbff99000 0x00022000 c:\winnt\system32\drivers\dmio.sys
loaded PartMgr.sys 0xf6814000 0x00003000 c:\winnt\system32\drivers\partmgr.sys
loaded cpqarray.sys 0xf6818000 0x00003000 c:\winnt\system32\drivers\cpqarray.sys
loaded SCSIPORT.SYS 0xbff86000 0x00013000 c:\winnt\system32\drivers\SCSIPORT.SYS
loaded atapi.sys 0xbff70000 0x00016000 c:\winnt\system32\drivers\atapi.sys
loaded symc810.sys 0xf681c000 0x00004000 c:\winnt\system32\drivers\symc810.sys
loaded cpq32fs2.sys 0xf6420000 0x00010000 c:\winnt\system32\drivers\CPQ32FS2.SYS
loaded symc8xx.sys 0xf6690000 0x00007000 c:\winnt\system32\drivers\symc8xx.sys
loaded sym_hi.sys 0xf6698000 0x00006000 c:\winnt\system32\drivers\sym_hi.sys
loaded adpu160m.sys 0xbff5a000 0x00016000 c:\winnt\system32\dllcache\adpu160m.sys
loaded cpqcissm.sys 0xf6820000 0x00004000 c:\winnt\system32\drivers\cpqcissm.sys
loaded cpqarry2.sys 0xf6824000 0x00004000 c:\winnt\system32\drivers\cpqarry2.sys
loaded disk.sys 0xf66a0000 0x00008000 c:\winnt\system32\drivers\DISK.SYS
loaded CLASSPNP.SYS 0xf6430000 0x00009000 c:\winnt\system32\drivers\classpnp.sys
loaded dmboot.sys 0xbfeff000 0x0005b000 c:\winnt\system32\drivers\dmboot.sys
loaded Dfs.sys 0xbfeec000 0x00013000 c:\winnt\system32\drivers\dfs.sys
loaded KSecDD.sys 0xbfeda000 0x00012000 c:\winnt\system32\dllcache\ksecdd.sys
loaded Ntfs.sys 0xbfe5c000 0x0007e000 c:\winnt\system32\dllcache\ntfs.sys
loaded NDIS.sys 0xbfe32000 0x0002a000 c:\winnt\system32\drivers\ndis.sys
loaded Mup.sys 0xbfe1c000 0x00016000 c:\winnt\system32\drivers\mup.sys
loaded CPQPHP.SYS 0xbfe02000 0x0001a000 c:\winnt\system32\drivers\CPQPHP.SYS
loaded kbstuff5.sys 0xf6908000 0x00002000 c:\winnt\system32\drivers\kbstuff5.sys
loaded kbdclass.sys 0xf66b8000 0x00006000 c:\winnt\system32\drivers\kbdclass.sys
loaded cpqasm.sys 0xbfca5000 0x00045000 c:\winnt\system32\drivers\cpqasm.sys
loaded VIDEOPRT.SYS 0xf64f0000 0x0000d000 c:\winnt\system32\drivers\videoprt.sys
loaded atimpab.sys 0xbfc6b000 0x00012000 c:\winnt\system32\drivers\atimpab.sys
loaded n100nt5.sys 0xbfc47000 0x00024000 c:\winnt\system32\dllcache\n100nt5.sys
loaded i8042prt.sys 0xf6500000 0x0000c000 c:\winnt\system32\drivers\i8042prt.sys
loaded mouclass.sys 0xf66e8000 0x00006000 c:\winnt\system32\drivers\mouclass.sys
loaded parport.sys 0xf66f8000 0x00007000 c:\winnt\system32\drivers\parport.sys
loaded serial.sys 0xf6510000 0x00010000 c:\winnt\system32\drivers\serial.sys
loaded serenum.sys 0xbfdce000 0x00004000 c:\winnt\system32\drivers\serenum.sys
loaded fdc.sys 0xf6710000 0x00007000 c:\winnt\system32\drivers\fdc.sys
loaded cdrom.sys 0xf6720000 0x00007000 c:\winnt\system32\drivers\cdrom.sys
loaded USBD.SYS 0xf6748000 0x00005000 c:\winnt\system32\drivers\usbd.sys
loaded openhci.sys 0xf6730000 0x00006000 c:\winnt\system32\drivers\openhci.sys
loaded q57w2k.sys 0xbfc2b000 0x0001c000 c:\winnt\system32\drivers\q57w2k.sys
loaded CPQCISSE.sys 0xf6520000 0x0000f000 c:\winnt\system32\drivers\CPQCISSE.SYS
loaded cpqteam.sys 0xbfc0a000 0x00021000 c:\winnt\system32\drivers\cpqteam.sys
loaded audstub.sys 0xf69fb000 0x00001000 c:\winnt\system32\drivers\audstub.sys
loaded rasl2tp.sys 0xf6530000 0x0000d000 c:\winnt\system32\drivers\rasl2tp.sys
loaded ndistapi.sys 0xbfdbe000 0x00003000 c:\winnt\system32\drivers\ndistapi.sys
loaded ndiswan.sys 0xbfbf3000 0x00017000 c:\winnt\system32\drivers\ndiswan.sys
loaded TDI.SYS 0xbfdb2000 0x00004000 c:\winnt\system32\drivers\tdi.sys
loaded raspptp.sys 0xf6540000 0x0000c000 c:\winnt\system32\drivers\raspptp.sys
loaded ptilink.sys 0xf6778000 0x00005000 c:\winnt\system32\drivers\ptilink.sys
loaded raspti.sys 0xf6788000 0x00005000 c:\winnt\system32\dllcache\raspti.sys
loaded parallel.sys 0xf6550000 0x0000f000 c:\winnt\system32\drivers\parallel.sys
loaded ks.sys 0xbfbd7000 0x0001c000 c:\winnt\system32\drivers\ks.sys
loaded swenum.sys 0xf6a05000 0x00001000 c:\winnt\system32\drivers\swenum.sys
loaded update.sys 0xbfbac000 0x0002b000 c:\winnt\system32\drivers\UPDATE.SYS
loaded flpydisk.sys 0xf66c0000 0x00005000 c:\winnt\system32\drivers\flpydisk.sys
loaded usbhub.sys 0xf6570000 0x0000a000 c:\winnt\system32\drivers\usbhub.sys
loaded NDProxy.SYS 0xf6590000 0x0000a000 c:\winnt\system32\dllcache\ndproxy.sys
loaded EFS.SYS 0xf66d0000 0x00007000 c:\winnt\system32\drivers\efs.sys
loaded Fs_Rec.SYS 0xf6914000 0x00002000 c:\winnt\system32\drivers\fs_rec.sys
loaded Null.SYS 0xf6a1c000 0x00001000 c:\winnt\system32\dllcache\null.sys
loaded Beep.SYS 0xf6a1e000 0x00001000 c:\winnt\system32\dllcache\beep.sys
loaded vga.sys 0xbfc9d000 0x00004000 c:\winnt\system32\dllcache\vga.sys
loaded mnmdd.SYS 0xf6a21000 0x00001000 c:\winnt\system32\dllcache\mnmdd.sys
loaded Msfs.SYS 0xf6700000 0x00006000 c:\winnt\system32\dllcache\msfs.sys
loaded Npfs.SYS 0xf65a0000 0x00009000 c:\winnt\system32\dllcache\npfs.sys
loaded rasacd.sys 0xf691c000 0x00002000 c:\winnt\system32\dllcache\rasacd.sys
loaded tcpip.sys 0xbf8ee000 0x00052000 c:\winnt\system32\drivers\tcpip.sys
loaded msgpc.sys 0xf65b0000 0x00009000 c:\winnt\system32\drivers\msgpc.sys
loaded wanarp.sys 0xf6728000 0x00008000 c:\winnt\system32\drivers\wanarp.sys
loaded netbt.sys 0xbf8c6000 0x00028000 c:\winnt\system32\dllcache\netbt.sys
loaded netbios.sys 0xf65c0000 0x00009000 c:\winnt\system32\dllcache\netbios.sys
loaded rdbss.sys 0xbf89b000 0x0002b000 c:\winnt\system32\drivers\rdbss.sys
loaded mrxsmb.sys 0xbf822000 0x00067000 c:\winnt\system32\drivers\mrxsmb.sys
loaded Fastfat.SYS 0xbf7d7000 0x00023000 c:\winnt\system32\drivers\fastfat.sys
loaded dump_scsiport.sys 0xbf96e000 0x00004000
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=0000a0a3) for
loaded dump_cpqcissm.sys 0xbfd6e000 0x00004000
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=00004c54) for
loaded win32k.sys 0xa0000000 0x001a4000 c:\winnt\system32\dllcache\win32k.sys
loaded atidrab.dll 0xbf78e000 0x00021000 c:\winnt\system32\atidrab.dll
loaded afd.sys 0xbee58000 0x0001e000 c:\winnt\system32\drivers\AFD.SYS
loaded ParVdm.SYS 0xf6968000 0x00002000 c:\winnt\system32\dllcache\parvdm.sys
loaded Fips.SYS 0xbed98000 0x00009000 c:\winnt\system32\drivers\fips.sys
loaded srv.sys 0xbeb24000 0x0003c000 c:\winnt\system32\drivers\SRV.SYS
loaded sysmgmt.sys 0xf6a17000 0x00001000 c:\winnt\system32\drivers\sysmgmt.sys
loaded Cdfs.SYS 0xbfa02000 0x0000f000 c:\winnt\system32\drivers\cdfs.sys
loaded naiavf5x.sys 0xbe1d7000 0x00015000 c:\winnt\system32\drivers\naiavf5x.sys
loaded ipsec.sys 0xbe624000 0x00010000 c:\winnt\system32\drivers\ipsec.sys
loaded ntdll.dll 0x77f80000 0x0007d000 c:\winnt\system32\dllcache\ntdll.dll
loaded kernel32.dll 0x7c570000 0x000b8000 c:\winnt\system32\dllcache\kernel32.dll

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

March 29, 2004
dumpchk -e -v -y c:\winnt\system32 -b c:\winnt\symbols g:\memorydump\3-29-2004-1\memory.dmp > c:\temp\dumpexam-2.txt
****************************************************************
**
** Windows 2000 Crash Dump Analysis
**
****************************************************************
*
Filename . . . . . . .g:\memorydump\3-29-2004-1\memory.dmp
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x18a7c000
PfnDataBase. . . . . .0x89096000
PsLoadedModuleList . .0x80484520
PsActiveProcessHead. .0x80485c68
MachineImageType . . .i386
NumberProcessors . . .4
BugCheckCode . . . . .0x000000d1
BugCheckParameter1 . .0x1e68be67
BugCheckParameter2 . .0x000000ff
BugCheckParameter3 . .0x00000000
BugCheckParameter4 . .0x1e68be67

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8046987c


SymbolPath: c:\winnt\system32

****************************************************************
** Symbol File Load Log
****************************************************************

loaded ntkrnlmp.exe 0x80400000 0x0019dd00
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=001a05e0) for
loaded halmacpi.dll 0x80062000 0x00014460
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=00016caf) for
loaded BOOTVI ...