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Proliant ML350 - failed NEC98431 + degraded smart array controller

Carole_B
Occasional Visitor

Proliant ML350 - failed NEC98431 + degraded smart array controller

Hi!

 

I have some troubles with a Proliant server.

 

Here are the informations from the System Management software :

HP Sys Mangement Homepage.jpg 

 

Smart Array.jpg   

 

 

NEC98431.jpg 

 

 

I already switch the smart array part 2 days ago but the System Management declares the failing battery again.

 

Please answer with an "easy" English vocabulary cause I'm French ^^ (English speaker but difficultes with technic vocabulary).

 

Thanks in advanse!

 

2 REPLIES
Carole_B
Occasional Visitor

Re: Proliant ML350 - failed NEC98431 + degraded smart array controller

System informations : Microsoft Windows Server 2003 R2

Johan Guldmyr
Honored Contributor

Re: Proliant ML350 - failed NEC98431 + degraded smart array controller

Hi, 

 

is this in an ML350 G5?

 

About the NEC98431: check if there is a cable in there. If there is no cable plugged in you get that error.

 

For the smart array:

  1. upgrade firmware, 1.78 is old. 1.86 is the latest.
  2. if that doesn't help, did you replace the battery, cache module or the smart array? (the E200i is on the system board so not a small change..)