HPE Community read-only access December 15, 2018
This is a maintenance upgrade. You will be able to read articles and posts, but not post or reply.
Hours:
Dec 15, 4:00 am to 10:00 am UTC
Dec 14, 10:00 pm CST to Dec 15, 4:00 am CST
Dec 14, 8:00 pm PST to Dec 15, 2:00 am PST
ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Proliant ML350 g5 shutting down unexpectedly

 
Boobhe
Occasional Contributor

Proliant ML350 g5 shutting down unexpectedly

Trying to troubleshoot the frequent unexpected shutdown of one of our servers which is a proliant ml350 g5 on windows 2003 server sp1.

Looking at the event logs -i dont see anything concrete that is causing these shutdown unexpectedly.

I just get the Event ID: 1076 and the reason code 0xa000000.

I had researched this code and it has nothing to do with the cause of the system shutdown.

I had also looked at the HP Proliant integrated Management Log viewer but can't see anything concrete either.

 

I'm leaning on changing the power supply and see if this will resolve this.

 

Please let me know what else I can try or test. ty.

 

Also does anybody know the business contact # for HP?

 

 

P.S. This thread has been moved from  Servers > General to ProLiant Servers (ML,DL,SL) - HP Forums moderator

 

12 REPLIES
PGTRI
Honored Contributor

Re: Proliant ML350 g5 shutting down unexpectedly

hi,

 

Your troubleshooting is in the right direction. The issue is most probably related to the PSUs.

 

Some other reason can be:

 

UPS connected to the server

PCI cards installed in the server

Old FW and driver versions

 

Thanks

 

regards,

How to Say Thank You? Just click the KUDOS!
thescyy
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

How often do these random shutdowns happen?  Do you have any other machines running from the same power source?  Though I would have to say based on the information you have given so far that the psu is a likely culprit.

aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

I am also having the same issue. I bypassed the UPS last night but still got the unexpected shutdown. I am waiting for HP Support to get back to me as i have forwarded them our server reports. Now that we have confirmed the UPS in not the issue, they will be providing me with the next course of action later today.

If anyone has resolved this issue please post.

aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

PS Looking at the logs, the system has previously shutdown on 6/6/2012, 13/06/2012, 16/09/2012, 19/09/2012, 21/09/2012, 24/09/2012, 25/09/2012(3:31PM) and 25/09/2012(7:47PM)
I have only just inherited this network so fun times ahead...
aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

I am having the PSU replaced tomorrow, will keep you posted... most other forums also point to a faulty PSU for this issue... some have the UPS, but since we bypassed the UPS and got the same issue we have ruled that out...
aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

i had updated the firmware from a 2008 to the latest version yesterday, no unexpected shutdowns overnight which is a good sign, still will be having the PSU replaced today. Will log back in a week and let you guys know that hopefully everything is good!
aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

updating BIOS firmware or replacing the PSU or doing both has resolved the issue
aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

spoke too soon, issue not resolved... see data below...

 

Unexpected Shutdowns

06/06/2012 - 10:51PM
13/06/2012 - 02:46AM
16/09/2012 - 02:39PM
19/09/2012 - 03:02AM
21/09/2012 - 05:54PM
24/09/2012 - 03:17PM
25/09/2012 - 03:31PM
25/09/2012 - 07:47PM

PSU installation 26/09/2012

05/10/2012 - 05:05AM
09/10/2012 - 12:55AM
09/10/2012 - 03:36PM

 

working with HP support to rectify issue... weird one...

aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

and where is the guy that started this thread? mate, let us know if you have sorted this out :)
aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

replaced the Cache battery, still having same issue...

 

in the mean time, i have ordered another PSU as this server only has one...

 

will be sending reports to HP...

PGTRI
Honored Contributor

Re: Proliant ML350 g5 shutting down unexpectedly

hi,

 

You can attach the hps report here. I'll take a look on it.

 

Thanks

 

regards,

How to Say Thank You? Just click the KUDOS!
aydinlan
Occasional Advisor

Re: Proliant ML350 g5 shutting down unexpectedly

replaced motherboard, all fine now