Proliant ML350e Gen8 don't boot

[aquesi]

Hi, 

We bought a server but does not boot.
The error shown is
1785-drive array not configured
  Run Array Configuration

But when we press "F5" to load Array Configuration Utily, don't work.  
Neither load HP Intelligent Provisioning  with "F10".
We can only access the BIOS's settings with "F9"

What could be happening? Is there any way to fix it?

Thank you very much

Greetings from Argentina
Abel

[nkldh]

Hi

Try to upgrade the firmware of the server using latest SPP and then try.

http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx

[Torsten.]

You should try to run the Array Configuration Utily (smart storage administrator) from the SPP directly and check the smart array controller and configure logical drives. Consider to udate intelligent provisioning too (separate download).