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Proliant ML370 Freezing & Auto Reboot

 
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TechChic
Occasional Advisor

Proliant ML370 Freezing & Auto Reboot

Problem started with the server just freezing and having to physically push the power button to reboot the server. It has escalated into the server getting a stop error and automatically rebooting.(Event ID 6008, Description: The previous system shutdown at (time) on (date) was unexpected.) When the server comes back up and admin logs in, the server displays a system error in the event log: Event ID: 1003, description: Error Code: 0000000a, Parameter1 00000016, parameter2 d000001b, parameter3 00000000, parameter4 808427e1.

Anyone seen this before? It happens randomly during work hours and after hours.
17 REPLIES
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

We are running MS Server 2003 R2 SP2
Daniel Leblanc
Honored Contributor
Solution

Re: Proliant ML370 Freezing & Auto Reboot

DId you try HP diagnostic offline in you re smart start cd?
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

Sorry for the delay. We ran our re smart start cd last Tuesday and all was looking good until this weekend. Both servers ran great all last week without any crashes, until over the weekend. Both went down multiple times from the same error again. Any ideas??
Rancher
Honored Contributor

Re: Proliant ML370 Freezing & Auto Reboot

Have you updated any drivers lately? If so, that could be one cause. Another thing I would do would be to switch out the memory.
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

Drivers have been updated.
Daniel Leblanc
Honored Contributor

Re: Proliant ML370 Freezing & Auto Reboot

Verify you're VCA on this server, update everything.
Did check you section of LOGS in home page manegement.
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

The homepage displays no failed/degraded items.
Daniel Leblanc
Honored Contributor

Re: Proliant ML370 Freezing & Auto Reboot

But the log:Integrated Management Log
?
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

The only log available is System Management Homepage log
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

There is not a Integrated Management Log
listed on the logs page...
Daniel Leblanc
Honored Contributor

Re: Proliant ML370 Freezing & Auto Reboot

HP ProLiant Integrated Management Log Viewer for Windows..is it installed?(CP007343.exe)
Anatolij
Occasional Visitor

Re: Proliant ML370 Freezing & Auto Reboot

hi, I have same problem, with same sistem error but on ML350 mashine. it just keeps randomly rebooting ones per day. any sugestions?
Werner Buergi
Occasional Visitor

Re: Proliant ML370 Freezing & Auto Reboot

Hello.

I have the same error. The server reboots at any time a day once every one to two weeks.

Error code 0000000a, parameter1 00000016, parameter2 d000001b, parameter3 00000000, parameter4 808427e1.
ML350
OS Name Microsoft(R) Windows(R) Server 2003, Standard Edition
Version 5.2.3790 Service Pack 2 Build 3790
Other OS Description R2
System Manufacturer HP
System Model ProLiant ML350 G5
BIOS Version/Date HP D21, 08/11/2006
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Switzerland
Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
Time Zone W. Europe Daylight Time
Total Physical Memory 2'047.30 MB

It starts to get bad.

Giorgio
Morten Dalgaard
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

Seeing that these servers use the same NIC as the DL380 G5, have you tried looking in this thread?
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1128223

Have you got PSP 7.80 installed? In that case, try follow the advices on that thread (uninstall agents, or downgrade NIC drivers)
TechChic
Occasional Advisor

Re: Proliant ML370 Freezing & Auto Reboot

The 7.8 version did not fix our problem. We went a few days after running this and have several crashes over the weekend. We run Panda antivirus and installed a hotfix a couple weeks ago and have not had any problems with freezing and rebooting since. So far, this has solved our problems.
handelsmann
Occasional Visitor

Re: Proliant ML370 Freezing & Auto Reboot

we encountered a similar problem last year (not a proliant though): stop error and reboot almost every night.
trouble was caused by panda driver netfltdi.sys. panda support knew about the problem but couldn't offer a solution except for advising me to remove that file from C:\WINDOWS\system32\drivers. so i did and everything went fine until we recently upgraded panda (AdminSecure) to version 4.01.10 (and got back our netfltdi.sys). same procedure as last year.

maybe this solution will do for you...

regards

karen.stibbe
Occasional Visitor

Re: Proliant ML370 Freezing & Auto Reboot

We had the same issue and it was resolved by updating the symevent files used by Symantec Antivirus. http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1998092408260848