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Proliant ML570 + Surestore Dat40x6e + Win2K = Cpq32fs2 controller error event id 11 on every boot ?

 
Mohamad Alfian
Occasional Contributor

Proliant ML570 + Surestore Dat40x6e + Win2K = Cpq32fs2 controller error event id 11 on every boot ?

(For info. I posted this message to HP tape libraries and drives forum but no successful solution yet.)

I have setup Proliant ML570 (2x PIII Xeon 700Mhz) with Windows 2000 server service pack 3 and SureStore Dat40x6e external autoloader. The external autoloader is connected to the server integrated dual channel wide ultra2 SCSI adapter using the original VHD-to-HD external LVD/SE SCSI cable and terminator that comes with the autoloader. The server is also installed with SmartArray 5312 for raid only. I have installed the latest driver for the autoloader downloaded from HP and also applied the latest Proliant support pack for Windows 2000 version 6.30A (23 Apr 03). I have also successfully run and passed diagnostic test using hp StorageWorks Library and tape tools Version 3.2 SR1.

The following event message appear in the event log everytime the server started:

Type: Error
Event ID: 11
Source: Cpq32fs2
Description: The driver detected a controller error on \Device\Scsi\Cpq32fs2

The message would not appear if the server started with the autoloader turned off.

I'm trying to eliminate this error before continuing with backup software and other software installations. Any help is very much appreciated.

Regards,
Alfian
1 REPLY
Tina Karasch
Valued Contributor

Re: Proliant ML570 + Surestore Dat40x6e + Win2K = Cpq32fs2 controller error event id 11 on every boot ?

Dear Alfian,

the reason why you are getting time out errors is your SmartArray 5312 controller...
when it is installed it stops you from being able to use the onboard controller; it takes over the bus and you will get error msg's when extra cabling is connected, so pls use an extra controller for the 40x6. See also:

server info
http://h71025.www7.hp.com/support/home/index.asp?countrycode=1000&catid=750&famid=784&prodid=376|ProLiant+ML570

install info on page 2-28 = p53 of this doc
http://h71025.www7.hp.com/support/reference_library/viewdocument.asp?countrycode=1000&prodid=376&source=139001-002.xml&dt=262&docid=4560

tape compat info
http://www.hp.com/products1/storage/compatibility/tapebackup/servers/detail/16-0074-0146.html

raid compat info at bottom of the page of:
http://www.hp.com/cposupport/information_storage/support_doc/lpg50032

and also OS info
http://support.microsoft.com/default.aspx?scid=kb;EN-US;154690

tape drv info
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US&prodTypeId=12169&prodSeriesId=42856

tape led info
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg51009&locale=en_US

hope this helps you to help yourself
If U want to; let's get technical.... :P