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Proliant Server Beeps and Shuts Down Unexpectedly

 
James Wieschhaus
Occasional Advisor

Proliant Server Beeps and Shuts Down Unexpectedly

I have a Compaq Proliant ML530. I am running WIndows 2000 Server. Every so often the Server will beeps a few times, and then it will Shutdown. I looked in the event Log and found nothing. It just says, last system shutdown was unexpected. Any ideas what could be causing this? Any help would be much appreciated.
14 REPLIES
Leon Rosier
Respected Contributor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Did you check for the Welchia virus?
Check www.symantec.com for tool.
Any entries in the insight management logviewer?

Leon

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Hi,

Also check the Integrated Management Log (IML) for clues using the viewer. Start-Programs-Compaq (or HP) System Tools-Integrated Management Log viewer.

You may find some clues here to hardware problems prior to the shutdown messages like thermal shutdown, cpu failure memory errors etc. You can also check these details in the survey report in C:\COMPAQ\SURVEY\SURVEY.TXT.

I hope this helps,

Brian

James Wieschhaus
Occasional Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

I scanned for the Welchia Virus. That is not the problem. Server is fully updated. Nothing in the Event Log, or the Compaq Integrated Management Log Viewer. Nothing about High Temperature or Anything. Any other ideas?
kenny chia
Regular Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Is your Proliant connected to a UPS?
All Your Bases Are Belong To Us!
James Wieschhaus
Occasional Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

It is connected to a big UPS that servers about 20 Servers. Not connected with a serial cable though, just with the power cord.

Re: Proliant Server Beeps and Shuts Down Unexpectedly

James,

Do you have a DuperDLT Tape drive installed internally in the system (220Gb or 460Gb model)?

Just curious.

Brian

Marcello Ferraro
Occasional Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Hi,
did you see if the leds, in the front, are orange or red when it made beep?
James Wieschhaus
Occasional Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Leds don't change color. No tape drive installed. I should mention though, when it shuts down it doesn't just power off. It goes through the shutdown process. It says "Windows is now shutting down". Then it powers off. However it is not the Welchia Virus, plus all of my Virus Definitions are up to date and virus scan turns up nothing.
Paul Bondoc
Occasional Visitor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

I'm experiencing the same on a DL 380 G2. It just started this week. I've run AV against it and signatures are up to date. I'd appreciate any assistance as well.

Regards,
Paul

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Hi There are two ways that you can get beeps.

Beeps generated by the OS or generated by the machine it self. There is a difference in the tone of the beep. ( example every proliant beeps twice at successfull boot up ). Please try to differecitae these two and reply.

If the server is being shutdown by the hardware and as you have mentioned a graceful shutdown it is most probably due to over temparature or critical fan failure. If you have Insight Manager please use that.

By the time I will keep on looking for other possibilities.

Regards,

Varuna.
James Wieschhaus
Occasional Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Hi All, thanks for the help. I figured out the problem. The server is being issued a Suspend/Hibernate Command, which shuts down the server and puts it in to Standby Mode. I do not know why it is getting this command, and I don't know how to fix it yet, but I do have a Band-Aid for it. If you open up Backup, (Start, Programs, Systems Tools, Backup) it will not allow a hibernate/suspend command to be run. A message will pop-up telling you that a hibernate/suspend command was attempted. Any help figuring out why this command is being issued would be greatly appreciated.
Tad Nall
Frequent Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Sounds motherboard
James Wieschhaus
Occasional Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

Actually I just replaced the motherboard and the power supply. All fans are working. Only thing I haven't tested is memory and processor.
Tad Nall
Frequent Advisor

Re: Proliant Server Beeps and Shuts Down Unexpectedly

I worked with a Compaq Tech on a simalar issue and it was RAM. After Compaq replaced my RAM it was fine. Have you tried testing the RAM?