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Proliant Support Pack install error in Windows 2008 R2 x64

David Claussen
Regular Advisor

Proliant Support Pack install error in Windows 2008 R2 x64

While running the install of the 8.7 PSP on a new Windows 2008R2x64 server, I came to the part where you configure the System Home Page settings.  After entering everything and clicking save, I received the following error:


Problem signature:

Problem Event Name: BEX

Application Name: hpsum_config.exe

Application Version:

Application Timestamp: 4d654762

Fault Module Name: ScriptSn.20110808111955.dll_unloaded

Fault Module Version:

Fault Module Timestamp: 4d2ce466

Exception Offset: 72bd5262

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


I have tried configuring another component in the PSP with the same results.  I have tried disabling the UAC - error still there.  I tried logging in as the local admin - error still there.


Has anyone been able to configure PSP 8.7 on a Windows 2008R2x64 server?