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RILOE II

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George Rayer
Frequent Advisor

RILOE II

I recently installed a Remote Insight Lights-Out Edition II in our Proliant ML370 G2.
Although I can connect to it over the net, the mouse is unusable within the Window(s).
I have "downgraded" the server mouse to "no acceleration" etc, as specified in a 10 point advisory, and the first time after that, it worked!!! But never again???
I have had to brush up on keyboard shortcuts, but special keys are a bit of a problem...
13 REPLIES
George Rayer
Frequent Advisor

Re: RILOE II

Connecting from the LAN works fine.
It's over the Internet that the mouse has a problem.
George Rayer
Frequent Advisor

Re: RILOE II

Connecting via the LAN doesn't work fine now. Anybody have suggestion?
Brent_34
Frequent Advisor
Solution

Re: RILOE II

Hello,

I have a few questions regarding your configuration.

Are you going through a KVM? If so is it a compaq KVM? Has the firmware been updated on it lately?

Have you checked the 30 Pin cable that goes from the Riloe2 to the system board on that server? This contains the Power, mouse/keyboard and power down signals.

Do you have the mouse connected directly to the server or have you installed Y cables?
Y cables are not needed when a 16 or 30 Pin connector is used in newer servers and will cause problems.

Does the mouse work at the server locally?

Try updating both the firmware on the Riloe2 and the ML370G2

Hope this helps
Prashant (I am Back)
Honored Contributor

Re: RILOE II

Hi,

we are installing the RILO 2
This will explain what we require and what not for same server
http://h18013.www1.hp.com/products/servers/management/remote-lightsout/server-slot-matrix.html

And we need to take care of few things like user loging and console option we are selecting
Remote console full/cusrosr 2

Regards,
Prashant S.


Nothing is impossible
George Rayer
Frequent Advisor

Re: RILOE II

Are you going through a KVM?... Yes - always have done so.
If so is it a compaq KVM?... No, but can't say what make it is, until Monday.
Has the firmware been updated on it lately?... No - I never thought to do this, and did not know it was possible, and do not know how to do that.
Have you checked the 30 Pin cable that goes from the Riloe2 to the system board on that server? This contains the Power, mouse/keyboard and power down signals.... This was put in by me and should be OK, esp as it has all worked occasionally.

Do you have the mouse connected directly to the server or have you installed Y cables?
Y cables are not needed when a 16 or 30 Pin connector is used in newer servers and will cause problems.... I am not using the Y cables as advised.

Does the mouse work at the server locally? ...Yes, always, and through the KVM.

Try updating both the firmware on the Riloe2 and the ML370G2.... This sounds a v. good idea and I will be doing it next week.

... Thanks for your input, Brent.
Brent_34
Frequent Advisor

Re: RILOE II

George,

If updating the firmware does not resolve the issue I would suggest trying without the third party KVM if possible.

I know compaq KVM and IP console switches have updates for firmware but I am not sure if your 3rd party one would.

Brent
Brent_34
Frequent Advisor

Re: RILOE II

I'm not sure what KVM you have but here is a customer advisory that may help.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_ES030219_CW03

As another test you may want to bypass Proxy server usage in IE for your Riloe 2 IP address if it is enabled. I have seen this setting cause problems before.

Cheers
George Rayer
Frequent Advisor

Re: RILOE II

"I would suggest trying without the third party KVM if possible." ... yes, I'll try that.

"here is a customer advisory that may help" ... not sure of the hardware yet, but it certainly looks like the same problem.

"bypass Proxy server usage in IE for your Riloe 2" ... we don't use a proxy server, so I don't think this applies here.

Many thanks for these suggestions, Brent
Prashant (I am Back)
Honored Contributor

Re: RILOE II

hi,

Update the firmware for same.

Regards,
Prashant S.
Nothing is impossible
George Rayer
Frequent Advisor

Re: RILOE II

Updated Firmware today to version 1.12 dated 2/2/2004 from within Windows. Confused by Firmware version numbers as Floppy Boot alternative is version 2.53. Are these different series of numbers, and why? Should I go for the latter? If so, why offer the former?
Problem seems to resolve to the KVM having to be "switched" to the server being accessed via RILOE board. I have 2 servers, one RILOE, one RILOE II. Whichever is currently "switched" to at the console will work via RILOE, otherwise no mouse.
Obviously NBG, am considering relacing the KVM. It's a Belkin Omniview SE 4-port F1D104, which has no firmware upgrades that I could find on the Belkin website. Any opinion on this box? Works fine without RILOE. Any suggestion for replacement?
Thanks for your input so far.
Brent_34
Frequent Advisor

Re: RILOE II

I'm glad to hear you have tracked down the issue. We've heard of similar issues with belkin KVM's in the past.

As for the firmware downloads:

The 1.12 firmware is for the Riloe2
The 2.53 firmware is for the Riloe (40 and 128 bit versions)

http://h18007.www1.hp.com/support/files/server/us/locOsCat/20_66.html

I would strongly suggest replacing the KVM with a Compaq one. This will guarantee compatibility between the products. The below link lists the latest offerings from HP.

http://h18004.www1.hp.com/products/servers/proliantstorage/rack-options/list.html#console


Regards,
George Rayer
Frequent Advisor

Re: RILOE II

I've ordered a Compaq KVM and await results.
On a minor issue, is it OK to Hot-Swap the KVMs with Win2K Server SP4 on both?
Brent_34
Frequent Advisor

Re: RILOE II

Well officially PS/2 ports do not support hot swap. You may be able to get away with it but it 'could' result in damaged ports.