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Reboot issue Proliant DL380 G4

Stefan Meijlink
Occasional Visitor

Reboot issue Proliant DL380 G4


I'm installing a new HP Proliant DL380 G4 with Windows 2000 server (SP4). After applying all MS critical patches, the server won't restart (or shutdown).

Restarting the server shows the 'Windows is shutting down' and after some time the 'black' screen. Normally you would now see the BIOS startup screens, but only with a reset of the power button the server will boot. So, nothing
happens after it looks like Windows 2000 closed successfully.

HP replaced the systemboard and did some diagnostics but couldn't find any
(hardware) erros. I've updated the firmware/drivers using the last HP cd's
and also used Windows update to guarantee everything is up-to-date. No errors
are found in the eventviewer or HP logs.

Before installing the MS patches everything worked fine

Any ideas?
Rob Buxton
Honored Contributor

Re: Reboot issue Proliant DL380 G4

Have you also installed the Proliant Support pack and do you have the latest version installed for the OS?
You may want to try updating that.
Stefan Meijlink
Occasional Visitor

Re: Reboot issue Proliant DL380 G4

Hi Rob,

Thanks for your reply, but I already installed the Support pack. Unfortunately without success.