ProLiant Servers (ML,DL,SL)

Re: Remote Insight interface error. . nterface error

Super Advisor

Re: Remote Insight interface error. . nterface error

Hi Oscar,


I cannot access the SAW pro website that you supplied to fix this error:


Server Error
403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.


I don't have the credentials to download the latest updated driver.

Best regards,
Frequent Advisor

Re: Remote Insight/ Integrated Lights-Out interface error


It is even happening for iLO4 ( BL460c Gen8 and Gen9) servers with ESXi 6.0 as operating system.


we have tried updating latest firmware for iLO but does not help.


HP says either update firmware or replace system board

Dont knowy replacing the system board is the only way to fix this issue since iLO firmware upgrade will not resolve this issue


we are experiencing multiple customers are getting impacted by this issue and we are trying to study more on this case. As part of this we could find below 2 KBs from HP.


1st KB says to check the below steps:



  • Click here to Reset iLO
  • Click here to Update iLO Firmware
  • for System Board replacement.


But the 2nd KB provides little more detailed steps, but HP dont confirm whether this is correct or not


Is there any official KB / Advisery from HPE on this case ???