ProLiant Servers (ML,DL,SL)
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Remote Insight Mouse not working

 
Kelly Beauchaine
Regular Advisor

Remote Insight Mouse not working

I have an ML350G2 that has a Riloe II board in it and all of a sudden the mouse cable is reported (by HPSIM) as Disconnected.
I physically checked the connection and it is fine. I updated the driver and firmware for the board and still the mouse is not responding. Any ideas?
Thanks!
KBeau
3 REPLIES
Oleg Koroz
Honored Contributor

Re: Remote Insight Mouse not working

What happened if you Clear NVRAM from BIOS, Reseat defaults in F8 and boot to Smart Start CD, would mouse work than ?
Kelly Beauchaine
Regular Advisor

Re: Remote Insight Mouse not working

No can do on this server. It's a 24/7 kind of server. Downtime is frowned upon. Happily we will be replacing them very soon so maybe I can bypass the card and get the vendor connected via remote desktop.
Thanks for the help!
Kelly
chongkan
Trusted Contributor

Re: Remote Insight Mouse not working

Try enablingthe High performance mouse option and checking if USB functionality is enabled on RBSU