Reoccurring iLO error messages

[Jim Scelsi]

I am getting the following errors through iLO: "Power Enclosure AC Power Problem (power supply 1, reason: AC power loss, enclosure serial number...) and Power enclosure overheating (zone 2, location power supply, temperature 0c, enclosure serial number ...). The power is not fluctuating and the server closet's temperature is not cold, nor is out of proper range. What could be the cause of this problem?

thanks

[Oleg Koroz]

update firmware for enclosure 2.30
reset Management Module and Update ILO firmware for all units to 1.84

http://h18023.www1.hp.com/support/files/server/us/index.html

a newer firmware for enclosure, also on the way to release

[Jim Scelsi]

Thanks for your help. Unfortunately, we are still experiencing the same problem even after the prescribed updates. Do you have any further suggestions?

Thanks,

Jim

[sandeep_raman]

Hello Jim,

Power management module replacement fixed the issue for me.

SRH

[sandeep_raman · Accepted solution]

New Customer Notice has a fix for this.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00774329&jumpid=reg_R1002_USEN

New firmware is the fix.

Extract from Readme.txt:

Server Blade and Power Management Module Firmware Version 2.32

Enhancements/Fixes:

1. Fixes an issue where intermittent false power supply redundancy messages are posted in the IML log.
Caution: "Power Enclosure Power Supplies not Redundant (in Breaker, Enclosure Serial Number xxxxxxxxxx)"
Repaired: "Power Enclosure Power Supplies not Redundant (in Breaker, Enclosure Serial Number xxxxxxxxxx)"

The HP Proliant Rack Infrastructure Interface Service CpqRIIS may also log a Caution & Repaired power supply redundancy event.

SRH

[Jim Scelsi]

I upgraded to Server Blade and Power Management Module Firmware Version 2.32
and that completely fixed the problem!
thanks for your help,

Jim

[sandeep_raman]

If you feel the response was helpful,
https://forums1.itrc.hp.com/service/forums/helptips.do?#34

SRH