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SA-E200 dead after a reboot?

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SA-E200 dead after a reboot?

Hi to all,

I've bought a ML110G5 machine and upgraded it with an SA-E200 card wich has an BBWC-128 module installed, also bought 3x 146GB SAS drives for an nice raid-5 array.

Today i installed the W2K3 SBS software for the first time and everything went OK. After installing some Windows updates i had to reboot the machine. That was the point were it went wrong, the machine can't find any os anymore.

So after a look inside the server i noticed some strange things about the E200 card, first of all all 8 led's were off (including hartbeat). the card looks pretty dead to me :(, the second thing that i notice was that there was an ornge led on the BBWC module wich was constantly on (and still is). When i disconnect the powerline from the server the orange led will go off but blinks about evey 15 seconds. Also when i reboot the machine i do _not_ see an E200 controller installed (makes sence with the no os found message).

So does anybody know if this problem is easy to fix? or where i can find more information about it? what to do in case i can't resolve the problem myself?

Thanks in advance,

Richard Lichtendahl - The Netherlands (Europe)
16 REPLIES
KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

hi

well try reseating controller - check cables

check this for the LED behavior, page 30
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00688683/c00688683.pdf

does the controller show up during POST?
latest firmware for controller?

clear CMOS(with controller in and with controller out), page 72
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01187581/c01187581.pdf


regards
Didn't your momma teach you to say thanks!

Re: SA-E200 dead after a reboot?

Hi Karlo,

First of all thanks for the reply.
I posted yesterday a huge reply on my own post, but i cannot see it.

I'll try to answer you question below.

>>well try reseating controller - check cables
What exactly do you mean with this one? is there any posibility to "reset" the controller?

>>check this for the LED behavior, page 30
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00688683/c00688683.pdf
I have done this serveral times, the conclusion of the manual would be "One of the following situations is occurring:
-There is a short circuit across the battery
terminals or within the battery pack.
-The host controller is updating the cache
microcontroller firmware."
I didn't start a firmware upgrade myself.

>>does the controller show up during POST?
In the case described as above No, there is _no_ smart array controller detected by the bios/post screen, all led's on the E200 are off (except the orange one on the BBWC module), including the hardbeat led.

>>latest firmware for controller?
the card was allready up to date, iirc it was version 1.72 (or 1.76???) although i've downloaded the latest version, and the setup say's that im allready have the latest version.

>>clear CMOS(with controller in and with controller out), page 72
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01187581/c011875
81.pdf
I'm gonna try this tonight.

As mentioned before, yesterday posted a huge reply on myself. The short version of the reply would be.. yesterday the card has come alive, with some post messages, one of the post message was describing that the batteries of the BBWC was low, and the other was suggestion to update the firmware of my HD's. In this case windows was booting (but take approx 13 mins to start) after started windows came with an error about the Matrox display driver. i was looking at windows 800x600 4 bit :(

After that the first thing i've done is updateing the firmware of my HD's. Old version was HPD3 new version is now HPD8

After that i reinstall the complete windows setup, and just as before... when i reached the point of windows updates (especially the .NET framework3 and Matrox (ServerEngines) driver) the machine died again. :(

I'm getting some feeling that it has something to do with the last windows update i ran. The day before _exactly_ at the same point, installing a couple of update (incl. the two above) and it went dead (orange led on bbwc is on, and all other leds on the e200 are off).

Tonight i'll try to repost my reply for the exact steps. I'll hope that the server comes alive again this night (or after clearing the cmos) so i can retry the scenario again.

WR,

Richard Lichtendahl, The Netherlands - Europe (GMT +1)

Re: SA-E200 dead after a reboot?

Here i am again,

Yesterday I tried the suggestions of Karlo but with no succes, a cmos clear didn't help.

After re-checking everything again i came to the conclusion that nothing helped, i had one suggestion to try and that was 'removing the backup battery from the BBWC module'.

Easy said, easy done. i measurerd the voltage on the open contacts of the battery and i was 3.76volts, a bit on the high side if you ask me but ok. I placed the BBWC module back (without battery) and give it a retry, and gues what.. the server (and E200) came back to live.

After that i ran the windows update again, and just download the Matrox Server Engine driver (version 6.xx) alone, after the required reboot windows took about 15 minutes to start, and again with an error and a 4 bit screen. The stop-code was send to Microsoft and the response at the code
was "A Video Device driver is running into a infinite loop try bla bla bla..." or something in that kind of case.

After reinstalling the original 5.9x matrox driver everything works like a charm, even the next .NET Framework v3 update was no problem.

The next thing i've done is placing back the battery :) and gues what... the server (and E200) where still alive. (happy me). I left the server running the whole night and day (doing nothing) for 'testing'. Tonight i was checking it again, it's still alive and kicking. Sounds good to me. The last test i take just decrease my happynes :( after a reboot it went dead again! (orange led on BBWC module is on again)

With all the above and earlier writing one thing comes in mind.. it looks to it when the battery is FULLY charged and a reboot takes place then it dies.

Is this possible?
Does anybody have suggestions? or steps to take?

Thanks in advance,

Richard Lichtendahl, The Netherlands - Europe (+1 GMT)
KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

hi

let me ask you this is the option number for your controller?

HP Smart Array E200/128 BBWC Controller
411508-B21

or your bought apart first controller and after that BBWC or similar?

if that is the case can you provide me number from BBWC?

regards
Didn't your momma teach you to say thanks!

Re: SA-E200 dead after a reboot?

Hi,

I have the 411508-B21 part (an E200 with an 128 BBWC module on it)

Yesterday i removed the battery and directly replaced it (same battery), the machine is back alive again.

Did several reboots without any problems, after a couple of hours (the battery was re-charching) i did the reboot test again, and gues what.. dead again. Before i rebooted the machine i looked at the BBWC led's, the green one was constantly on (charging the battery's)

With Regards,

Richard Lichtendahl, The Netherlands - Europe (+1 GMT)
KarloChacon
Honored Contributor
Solution

Re: SA-E200 dead after a reboot?

hi

faulty controller, ... uh?

regards
Didn't your momma teach you to say thanks!

Re: SA-E200 dead after a reboot?

Hi Karlo (and others offcourse)

I called with HP (Netherlands) and they will send me a new E200 card, so i can replace it and test again. I hope that the card is delivered tommorow.

Keep you al posted.

And Karlo, thanks for the possible suggestions and effort you take for me.


Regards,

Richard Lichtendahl, The Netherlands - Europe (+1 GMT)
KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

OK

just let us know

regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

hi R. Lichtendahl

I have a question for you

did you do anything special in BIOS or something else in other to get F8 during POST for the e200 controller and configure RAID?


I have a ML110 G5 e200 controller controller is initialized but We don't get the F8 option.

any idea?

regards
Didn't your momma teach you to say thanks!

Re: SA-E200 dead after a reboot?

Hi Karlo,

If i remember correctly (iirc) i only see F8 when the controller has something to say.. e.g. when the battery's are low, or as advise to upgrade the firmware of my hd's.

In normal condition's i don't see (iirc) the F8 option during the POST screen.

But, if you like i want to test this tonight for you. (at this moment the battery's of my NEW E200 are charging, so the controller has something to say to me during boot)

Let me know if i need to test/check it for you.


With Regards,

Richard Lichtendahl, The Netherlands - Europe (+1 GMT)
KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

hi

thanks

OK the first time you configure your RAID usually you see controller initializing and after that a F8 option that says press F8 to configure RAID or similar

the weird thing is we see the e200 controller showing up during POST but never F8 option to get into array configuration utility

yes if you have the chance to test I appreciate that

regards
Didn't your momma teach you to say thanks!

Re: SA-E200 dead after a reboot?

Hi Karlo,

When i installed the first E200 card (my original) the BIOS was autoconfigurating the controller for me. Because i had an SATA disk installed with W2k3 SBS on it i fully configured the drive with the windows tool (ADU or something?) So in the initial startup i never used the F8 for configging the array.

But.. as mentioned before i only saw the F8 POST message when the controller has something to say. This was on Firmware 1.72.

Now with my 'new' (still working) E200 controller i see always the F8 POST message, even when the controller has _nothing_ to say. The only difference is that the current controller runs on Firmware 1.66.

Feel free to ask further.


With regards,

Richard Lichtendahl, The Netherlands - Europe (+1 GMT)

KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

hi


thanks a maybe trying that firmware version would me on that issue.

Yes as you say F8 must always appears because if at any time you want reconfigure/change something the F8 is there to do any action

thanks I appreciate your information.

by the way what about after replacing with the new controller and the issue you were having?

regards
Didn't your momma teach you to say thanks!

Re: SA-E200 dead after a reboot?

@ This moment the replaced card works like a charm :) (just like my old card did in the beginning).

I'm right now busy with reinstalling the W2K3 SBS software, i'll hope that the card is still working when im done with my total installation (including the Windows Updates) that was the critical point of my other card.

I'll keep you posted.


With Regards,

Richard Lichtendahl, The Netherlands - Europe (+1 GMT)

Re: SA-E200 dead after a reboot?

Hi to all,

I want to let you all know that replaceing the E200 with BBWC module did the trick. The server is now running for a couple of day's without any problems, even a reinstall with full windows updates (except the Matrox Display driver) did not harm me E200.

The support service of HP really rocks!
- Called support, explain my problem, give my server's serial. they said we send you an other one to replace.
- 1.5 day later, UPS is bringing me two wonderfull packages (e200 and a BBWC)
- After a couple of day i give support another call to ask about the returning policy.
- Next day UPS was ringing my door again to pickup my 'defect' controller.
- HP Support=Rocking / Me=Happy

End of story. So i wanna thank you all (especially Karlo) for the pointers, tips en hints.

KarloChacon
Honored Contributor

Re: SA-E200 dead after a reboot?

glad to hear

and thanks for the points

"End of story. So i wanna thank you all (especially Karlo) for the pointers, tips en hints"

my pleasure any time

you also helped a lot with your information


regards
Didn't your momma teach you to say thanks!