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тАО02-24-2008 04:51 AM
тАО02-24-2008 04:51 AM
Solved! Go to Solution.
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тАО02-24-2008 08:28 AM
тАО02-24-2008 08:28 AM
Solutionfor this feature both HDDs and controller must support NCQ.
Also not all the P400 Controllers support that.
do you have controller spare part number/option part/model number as well as for HDDs?
I mean if you have a controller from january 2007 that wont support NCQ even if the controller have the latest firmware do you know when you bought that controller?
NCQ is supported in P400 since 4.06 firmware
4.06 (27 Jul 2007)
regards
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тАО02-24-2008 07:29 PM
тАО02-24-2008 07:29 PM
Re: SA-P400 NCQ Support
I am pretty sure the HDDs are supported because they are 500G SATA II drives.
The P400 with 512M BBC came with a DL585 G2 last month. It was then put into a ML350 G4p with 6 internal SATA II 500G drives attached.
I don't know when this controller was manufactured, as I can't find any dates on it. However the battery has "12/06" on it.
Also, I found the following numbers on the controller.
SP#: 405832-001
DG#: 012472-000
PA5360J9SU5034
AS#: 012760-002
REV: 0J
In the case that it is because of the hardware itself, can we ask HP to replace it with a newer model that supports NCQ. How could they put an old P400 in a brand new server?
Regards
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тАО02-24-2008 07:38 PM
тАО02-24-2008 07:38 PM
Re: SA-P400 NCQ Support
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тАО02-24-2008 08:51 PM
тАО02-24-2008 08:51 PM
Re: SA-P400 NCQ Support
This number SP#: 405832-001 indicates your controller has support for NCQ however check physically again the controller and if you find this "printed circuit assembly (PCA) number 013159-002" your controller must support NCQ
now let's go with HDD
Can you verify if your 500 GB HDDs are either
404654-002 or 395501-002 spare number?
now verifying something else
and also can you verify the Firmware version.
you can check this in System Management Homepage - SMHP(try to have latest Proliant Support Pack which includes latest SMHP and agents)
Go to:
Home-> Storage -> Controller, p400 - Select a HDD and check these two values:
- Firmware version
- NCQ Support
and let me know this information.
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тАО02-24-2008 09:54 PM
тАО02-24-2008 09:54 PM
Re: SA-P400 NCQ Support
But here is some information I found on HP PartSurfer (partsurfer.hp.com) for part number 405832-001
405832-001 Serial Attached SCSI (SAS) Smart Array i400
controller
REQUIRES RETURN OF DEFECTIVE PART
405832-001N New part for 405832-001
Does this means the P400 model I have is a defective part and
needs to be returned and replaced?
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тАО02-24-2008 10:32 PM
тАО02-24-2008 10:32 PM
Re: SA-P400 NCQ Support
I don't think so
see what I found nothing related with what you posted kind of weird right?
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partinfo&template=main&cpric=&psrchmode=&partsrch=405832-001&submit.x=12&submit.y=8
regards
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тАО02-25-2008 01:48 AM
тАО02-25-2008 01:48 AM
Re: SA-P400 NCQ Support
http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partpic&pic_flg=part&stype=W&partnum=405832-001&HP_model=405132-B21&model=&whichpic=%3F&template=main
I found te PCB NO on the back of the controller is 012473-001 A/W REV A FAB REV A, which is different than the one you mentioned.
I am now checking the SMS and the HDD part.
Thanks
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тАО02-25-2008 03:42 PM
тАО02-25-2008 03:42 PM
Re: SA-P400 NCQ Support
Model: Maxtor 6H500F0
Firmware Version: HA431DD0
Placement: Internal
Drive Type: Serial ATA
Negotiated Link Rate: 1.5 Gbps
NCQ Support: No Controller Support
The HDDs are 395473-B21.
It seems to be clear now that it is because of the controller. If it is the case, can I ask HP to replace it with a new model that supports NCQ?
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тАО02-25-2008 07:11 PM
тАО02-25-2008 07:11 PM
Re: SA-P400 NCQ Support
yes I found something else NCQ is supported for controllers since September 5, 2007, so what I thinking here is HP did not ship a NCQ controller for your server. It means if you bought a controller after that date and it does not support NCQ ask for a replacement
and something else even your HDDs are 500 GB but it does not mean that they support NCQ.
are those HDDs spare part number: 395501-002??
regards