SA64000 Battery failed

[Mathieu Charbonneau]

I have a Smart Array 6400 controller reporting a battery failed and asking to replace battery.

After a bit of research, I found that I needed firmware revision 6.58, because it could be a false error.

Since I have version 6.8 firmware, I went ahead and replaced both batteries with spares I took from a controller in another server we were not using anymore.

That server was not reporting any errors before I removed the controller to salvage the batteries.

So after replacing the defective batteries on the server reporting the error, I boot it up and it tells me again that the controller has failed batteries and they need to be changed.

Anyone has any ideas what to do next, I was going to change the SA6400, but I wanted to know if there is a way to salvage the original board.

thanks,

[Sangram_1]

Hey Mathieu,

Could you get me the Driver version as well?

BTW is it 6402 or 6404 (with daughter card)?

[Mathieu Charbonneau]

Driver version is 5.80.0.32

It doesn't mention version anywhere, but it does have a daughter card. I guess that makes it a 6404.

I replaced both the battery on the board and on the memory chip.

[Sangram_1]

What is the size of the memory chip?

And did you replace just the battery on the memory chip or battery along with the memory chip?

[Mathieu Charbonneau]

It's a 256MB chip.
I replaced only the battery, I kept the same chip.

[Sangram_1]

If you have a spare memory chip as well, try replacing both memory and battery together.

[Mathieu Charbonneau]

I will try that and keep you posted.