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SC drive can't athenticate to p420

 
Ivan_Kuznetsov
Occasional Contributor

SC drive can't athenticate to p420

Hello!

 

One our customer has an DL380e gen8 server with P420 RAID controller and 7 SAS HDDs. The server is under standard HP parts warranty. One of HDD has failed and was replaced by a new drive with same type/size/spped sent by HP service. The new drive throws an alert that it is not athenticated by the controller:

 

Aug 27 14:13:15 s2 cmaidad[6287]: Physical Drive Status Change: Slot 2 Port 2I Box 1 Bay 7.Status is now Not Authenticated.
Aug 27 14:13:15 s2 cmaidad[6287]: Spare Drive Status Change: Slot 2 Port 2I Box 1 Bay 7.Status is now Inactive.
Aug 27 14:13:19 s2 cmaeventd[6146]: Authtication process could not be performed because of communication errors to the Smart Carrier: Port 2I BoxBayNum 7 BoxOnPort 1 StorageBoxIndex 1
Aug 27 14:13:19 s2 cmaeventd[6146]: Hot-plug drive inserted: Port 2I Box 1 Bay 7 of Array Controller in slot 2.
Aug 27 14:13:31 s2 cmaeventd[6146]: Authtication process could not be performed because of communication errors to the Smart Carrier: Port 2I BoxBayNum 7 BoxOnPort 1 StorageBoxIndex 1
Internal ctrl log (hpacucli diag):

[08/27 11:12:15] PALMGR_EVT hotplug D014, p=0, handle=0x000A0009, type=0x1 Drive SN: 6SK2RBFD0000N5185Z8X CDB=0x000000000000 CC Sense Data-- 00: 70 00 06 00 00 00 00 0A 00 00 00 00 29 01 01 00 00 00 00 00 00 00 00 00 00 00 00 00 1C: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 [08/27 11:13:27] Start SEP SOB (device=D378 buffer_id=0) Bay 7 failed authentication; index:7 I2C read error [25] SC Auth failed 3 times. Set to no authentic Bay 7 Warning: SES2 element status critical. Device index: 7, Drive Bay 07. [08/27 11:13:27] End SEP SOB

We suscpects a broken drive I2C and ask the customer to change the HDD once more. The second new drive shows the same error :(

 

The controller and drive firmwares are up-to-date. Any ideas?