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SCSI Port 2 Drive ID 0 is not stamped for monitoring

 
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Dave Onex
Frequent Advisor

SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi Folks;

Running the array diagnostic report shows this;

SCSI Port 2 Drive ID 0 is not stamped for monitoring
SCSI Port 2 Drive ID 4 is not stamped for monitoring
SCSI Port 2 Drive ID 5 is not stamped for monitoring

I've tried turning off (& on) the Array Accelerator and I've also tried changing the expansion rate to high and then back to low.

Nothing I do seems to cause those 3 drives to get stamped for monitoring.

Any Ideas? I'd like to fix them :-)

PS>All drives are identical and have the same firmware revision.

Thanks!
Marvin
Best & thanks!
33 REPLIES
dms_1
Trusted Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi,

you can try something like this:


-- Open ACU
-- Select the controller which has the Drive connected
-- Change the READ/WRITE Setting from 50%/50% (default) to 75%/25%
-- Save & Exit
-- Again Login Back into ACU
-- Select the controller which has the drive connected
-- Change it back To 50/50
-- Save & Exit

The action will force regeneration of the M&P stamps.

Are the HDDs Compaq branded?
Do you use the newest firmware?
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

"Change the READ/WRITE Setting from 50%/50% (default) to 75%/25%"

There appears to be no way to do this. The only option I have is 100% read and 0% write.

This will be due to the fact that the controller has no battery backed cache (DL380G2 w/ stock 5i controller)

"The action will force regeneration of the M&P stamps."

I have tried changing the re-build rate from low/low to high/high - this also did not result in the drives being stamped.

"Are the HDDs Compaq branded?"
Yes, all 6 drives are Compaq

"Do you use the newest firmware?"
Yes, each drive has the latest firmware installed and they are all identical.

Thanks for your suggestions - is there anything else that will fix this issue?
Best & thanks!
SPa
Trusted Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi,

What version of ACU are you using.

Try Booting through Smart Start version 7.0 and run Array configuration utility.

After you Boot thte Server using Smart Start,Change the Rebuild Priority < Save < Revert to original Rebuild priority < Save Configuration and check.

The Smart Start 7.0 can be downloaded from here:

http://h18023.www1.hp.com/support/files/server/us/download/22455.html



Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

"What version of ACU are you using?"

I'm using 7.60.18.0

"Try Booting through Smart Start version 7.0 and run Array configuration utility."

Will this harm the existing array/data?

"After you Boot thte Server using Smart Start,Change the Rebuild Priority < Save < Revert to original Rebuild priority < Save Configuration and check.

The Smart Start 7.0 can be downloaded from here: "

Do I have to use that version or can I use my existing one?

Thanks!
Marvin
Best & thanks!
Aks2
Valued Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi,
You can run the array diagnostic utility and attach the report. That can help us get more information regarding the issue.

cheers,
Akarsh S
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Thanks Akarsh - it's attached :-)
Best & thanks!
Aks2
Valued Contributor
Solution

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi,
I checked the Adu report, it indicates a lot of hard read errors for the 3hdd's that is not stamped for monitoring. There seems to be communication errors between the controller and the hdd. The controller firmware version is 2.62, Can we try updating it to version 2.66.

link for Online ROM Flash Component for Windows 2003 - Smart Array 5i and SA-532:
http://h18004.www1.hp.com/support/files/storage/us/download/25094.html

Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi Akarsh;

Thanks very much for spotting the old firmware! I'm usually very good about keeping all firmware current.

I updated the controller firmware with the link you provided and then re-started the server.

I then entered the ACU and changed the rebuild settings to high and then exited and re-checked to see if monitoring was enabled for those three drives - still nothing :-(

I then turned off array acceleration and turned it back on and re-checked for monitoring - still nothing :-(

Any ideas? Thanks for your continued help!
Marvin
Best & thanks!
SPa
Trusted Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi,

Running ACU from Smart Start just to change the rebuild priority won't harm data.

Use only Smart Start 7 and not any version above it.It should resolve this.
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi SPa;

I did as you suggested and burned a SmartStart 7 CD and booted off it. I then changed the rebuild and expand rate from low to high and re-started the server.

Once it was up and running I ran an array report and promptly found the problem was gone :-)

I then changed the rebuild and expand rate back to Low, committed the changes and ran another array report - same thing - problem solved!

Thanks very much for everyone's help. I'm now running the latest firmware and all my drives are stamped for performance monitoring.

Best!
Marvin
Best & thanks!
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hello Marvin,

Further Analysis of the ADU report shows the service time of the Hard Drives as :

SCSI Port 2, Drive ID 0 : 1684371058
SCSI Port 2, Drive ID 1 : 2267333
SCSI Port 2, Drive ID 2 : 2257618
SCSI Port 2, Drive ID 3 : 2270509
SCSI Port 2, Drive ID 4 : 1684371058
SCSI Port 2, Drive ID 5 : 1684371058

Service time is the Age Of the HDD in secs.

Calculating : 1684371058/(60 sec*60 Mins*24 Hrs) = HDD age in Days.

Drive 1,2,3 = 26 days & some minutes
Drive 0,4,5 = 53 YEARS & COUNTING !!
Thats even before SCSI was invented ! LOL!

I think the FIRMWARE for the HDDs is to be updated.
MODEL :BF01865222 firmware update is available in smartstart CD 7.7; However, I will recommend using 7.9.

Please Let us know;

Regards,
James.

PS: Always have a Backup Ready !! Play safe !
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Ah !
I see You have solved it !

Kudos!
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi Sujith;

Thanks for noticing the issues with the drives. If there's updated firmware I'd like to install it.

When I check the page for my DL380 G2 (http://h18023.www1.hp.com/support/files/server/us/locate/20_1342.html#86) it shows version 7.8

Can you provide a link to 7.9 if it's OK to use with my server?

Thanks!
Marvin
Best & thanks!
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

My Apologies,
I was referring to Firmware Maintenance CD & not smartStart.

SmartStart's Latest Version is 7.8

For Firmware CD 7.9, refer :
http://h18007.www1.hp.com/support/files/storage/us/revision/9014.html

Regards.
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi Sujith;

Thanks - I'm downloading it now and will run it as soon as I burn it :-)

Is there anyway to reset the error counters on the drives? It would be nice to start clean once the firmware's are all up to date.
Best & thanks!
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi Marvin,

I don't think we can Delete those errors on the HDD, specially in your case.

These errors are stored in the RIS - RAID Information Sector of the HDD.

The only way to get rid of it is(I think) to use the ERASE UTILITY from the SmartStart CD {under maintenance tab}. However, this will also ENSURE that ALL the DATA/Information is ERASED. I'm sure you are not looking forward to it. LOL !

Also, Each of these Errors have a TIME STAMP & TIME SINCE ERROR details, which helps us determine the latest error.

As per Your ADU report, you posted, the last error was a write error on SCSI Port 2, Drive ID 2, 40 DAYS AGO !! {nothing to worry about)

Regards,
James.
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Thanks James;

Interesting thing.... I ran the 7.9 Firmware CD and the only thing it came up with is the 5i firmware update of 2.66 (a).

We just upgraded it previously and it would not let me do it.

It did not report that the drives (or anything else) needed a firmware update - go figure.

Best!
Marvin
Best & thanks!
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Interesting, indeed.

I would conclude that the Drives have the latest firmwares.

However, try

http://h18023.www1.hp.com/support/files/storage/us/download/27437.html

ROM Flash Component - BF01865222 and BF03665223 drives - 18 July, '07.

Regards,
James.

Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hi James;

That file appears to be pooched. It's actually listed with a suffix of .scexe

I tried just changing the extension after downloading it but that didn't work either :-0
Best & thanks!
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

In fact, I checked the CD too and it also lists the file as;

CP007962.scexe

Maybe that's what it's supposed to be?
Best & thanks!
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Hello Marvin,

Yes the file name is Correct.
However, File extension "SCEXE" are meant for linux; Windows have "EXE";

James.
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

The only one similar is :
http://h18000.www1.hp.com/support/files/server/us/download/16998.html

BF01865222, BF03665223 F/W from B012 to B014

There is no other link(i think).

Can U post a Fresh ADU report before U attempt anything else ?

Cheers !
Dave Onex
Frequent Advisor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

I believe I have the b014 firmware already installed but here's a fresh log :-)

Thanks!
Best & thanks!
James ~ Happy Dude
Honored Contributor

Re: SCSI Port 2 Drive ID 0 is not stamped for monitoring

Whatever You did Marvin, now those 3 HDD's service time shows as 286 !
& the Time Since Error says Time stamp was 157913. Time diff: -157627.

U reset them !!!

I think Its taken care of now. time diff: is jus informational & the Units are up & running good !