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SPP Download not possible

 
Sascha_SMT
Occasional Visitor

SPP Download not possible

Active Product and Linked Support and Warranty available / done

Click on Link to Download latest 2018.06.0 SPP for DL380 G10 and get following error message:

1:

Access to the kiosk product denied.
There is no product associated with this merchant.

2:

Support Validation Required

An active warranty or support agreement covering HPE Proliant Servers must be linked to your HPE Support Center profile to access this application.

 

Its a mess!

I need to install several servers and everytime HP is giving error messages - why is this not just working straight forward.

Please give me a working link.

 

Sascha

1 REPLY 1
Suman_1978
HPE Pro

Re: SPP Download not possible

Hi,

This may happen for the following reasons:

A wrong Serial number/Product number is entered.
You are trying to download a software that is not related to this Product.
HPE website is having issues processing your request.
Try with a different browser or Try after some time.

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/SPP-not-available-for-download/td-p/6978163
https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/Unable-to-download-HP-Service-Pack-for-ProLiant-for-under/td-p/6726923


Thank You!
I am an HPE Employee

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