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09-11-2018 01:10 AM
09-11-2018 01:10 AM
SPP Download not possible
Active Product and Linked Support and Warranty available / done
Click on Link to Download latest 2018.06.0 SPP for DL380 G10 and get following error message:
1:
Access to the kiosk product denied.
There is no product associated with this merchant.
2:
Support Validation Required
An active warranty or support agreement covering HPE Proliant Servers must be linked to your HPE Support Center profile to access this application.
Its a mess!
I need to install several servers and everytime HP is giving error messages - why is this not just working straight forward.
Please give me a working link.
Sascha
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09-11-2018 07:07 PM
09-11-2018 07:07 PM
Re: SPP Download not possible
Hi,
This may happen for the following reasons:
A wrong Serial number/Product number is entered.
You are trying to download a software that is not related to this Product.
HPE website is having issues processing your request.
Try with a different browser or Try after some time.
https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/SPP-not-available-for-download/td-p/6978163
https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/Unable-to-download-HP-Service-Pack-for-ProLiant-for-under/td-p/6726923
Thank You!
I am an HPE Employee
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