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SSD Install failing.

 
Brendan Lynch_1
Occasional Advisor

SSD Install failing.

Hi,
I have just built a new Dl580 G2 with Windows 2000 Advanced Server & am trying to install the Proliant Support pack v 7.1. Whenever I go to install the updates I am getting a message saying that every single update had failed.
The description is marked with a red x saying system error next to every source.
When I go to the view log it doesnt give me any up to date information about why the update failed.
I have downloaded the pack again just in case the first one was missing anything but I get the same thing. I have also tried to install a previous version but the same again ?
If anyone could point me in the right direction I would really appreciate it.
5 REPLIES
Vijay_44
Honored Contributor

Re: SSD Install failing.

If the system management drive fails to load a lot of the other components in psp would fail.

The system management drive requires having a compatible BIOS. Update your BIOS and also make sure SNMP is installed.

I hope this helps.
There’s your problem!!! This thing is set to EVIL!
Brendan Lynch_1
Occasional Advisor

Re: SSD Install failing.

Hi Vijay,
Thanks for your response. I have updated the BIOS & have the SNMP service installed but still get the same problem.
Vijay_44
Honored Contributor

Re: SSD Install failing.


Did you do your initial install with the smart start? If so try check the option to overwrite newer or existing version. Also go thought the session log in c:\cpqsystem\log\cpqsetup.log and see if there is a reason for any of the components to fail.
There’s your problem!!! This thing is set to EVIL!
Brendan Lynch_1
Occasional Advisor

Re: SSD Install failing.

Hi,
Tried both of those, I have pasted in what the log is saying below;
Basically the log looks like it is not being updated as its giving out of date information & doesn't change after I try to update anything.


---------------------------------------------------------------------------
HP Support Software Setup
Version 1.2.1.0
Activity Log
Log Created: 26/05/2004 - 12:20:21
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:21
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant iLO Advanced System Management Controller
Driver for Windows 2000
New Version: 5.31.2195.0

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



The operation was successful.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:25
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Advanced System Management Controller Driver
for Windows 2000
New Version: 5.31.2195.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:28
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Integrated System Management Controller Driver
for Windows 2000
New Version: 5.31.2195.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:30
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant System Management Controller Driver for
Windows 2000/Server 2003
New Version: 5.31.2195.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:32
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant 64-Bit/66-Mhz Dual Channel Wide Ultra3 SCSI
Controller Driver for Windows 2000
New Version: 6.1.640.100

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:34
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant 64-Bit/133-MHz Dual Channel Ultra320 Adapter
for Windows 2000
New Version: 1.8.23.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:37
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Smart Array-2 Controllers Driver for Windows
2000
New Version: 5.14.0.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:20:39
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Smart Array 5x and 6x Controller Driver for
Windows 2000/Server 2003
New Version: 5.46.2.32

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



Setup needed to reboot the system, but /reboot was not passed on the
command-line. Setup will not be complete until the system is rebooted.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:20
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp StorageWorks Fibre Channel Support for Windows
2000/Server 2003
New Version: 5.30.0.32

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:22
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant CMD 0649 IDE Ultra DMA Controller Driver for
Windows 2000/Server 2003
New Version: 2.0.6.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:25
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Integrated Ultra ATA-100 Dual Channel Driver
for Windows 2000/Server 2003
New Version: 2.5.2002.1107

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:27
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant CSB-6 ATA-100 IDE RAID Driver for Windows
2000/Windows Server 2003
New Version: 4.1.502.2003

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:29
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Storage System Driver for Windows 2000/Server
2003
New Version: 5.16.0.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:32
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Drive Array Notification for Windows
2000/Server 2003
New Version: 5.26.0.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:35
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp StorageWorks Fibre Channel Array Notification Driver
for Windows 2000/Server 2003
New Version: 5.20.0.32

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:39
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Integrated ATA RAID Management Utility for
Windows
New Version: 2.5.25.8

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:41
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant CSB-6 ATA-100 IDE RAID Management Utility for
Windows 2000/Windows Server 2003
New Version: 7.30.3.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:43
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Remote Monitor Service for Windows 2000/Server
2003
New Version: 5.0.2.0

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



The operation was successful.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:46
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant PCI Hot Plug Controller Driver for Windows
2000/Server 2003
New Version: 6.1.2.5

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



Setup needed to reboot the system, but /reboot was not passed on the
command-line. Setup will not be complete until the system is rebooted.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:49
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Hot Plug Memory Driver for Windows 2000
New Version: 1.0.135.3

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:51
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Remote Insight Board Driver for Windows
2000/Server 2003
New Version: 2.4.0.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:53
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Integrated Lights-Out Management Interface
Driver for Windows 2000/Server 2003
New Version: 1.4.3.4

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



The operation was successful.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:56
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Remote Insight Lights-Out II Board Driver for
Windows 2000/Server 2003
New Version: 3.1.1.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:21:59
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant ATI RAGE IIC Video Controller Driver for
Windows 2000
New Version: 5.0.2195.3249

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:01
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Rack Infrastructure Interface Service for
Windows 2000/Server 2003
New Version: 1.16.2195.0

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:03
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Serial Console for Windows 2000 Server
New Version: 1.0.0.5

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:05
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Legacy Port Configuration Component for
Windows 2000
New Version: 1.6.2195.3

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



Setup needed to reboot the system, but /reboot was not passed on the
command-line. Setup will not be complete until the system is rebooted.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:16
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Integrated Management Log Viewer for Windows
2000/Server 2003
New Version: 5.0.8.0

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



The operation was successful.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:20
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Array Configuration Utility for Windows
New Version: 6.40.11.0

Beginning Silent Session...



The software is not installed on this system, but is supported for
installation.



- the component will be installed



The operation was successful.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:28
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant NetFlex/Netelligent Adapter Driver for Windows
2000
New Version: 5.0.1.18

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 26/05/2004 - 12:22:30
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent


Name: hp ProLiant Ethernet or Fast Ethernet NIC Driver for
Windows 2000
New Version: 6.4.14.51

Beginning Silent Session...



The software does not need to be installed on this system.





Installation will not continue.


---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

----------------------- ...
Brendan Lynch_1
Occasional Advisor

Re: SSD Install failing.

Hi Vijay,
Yes sorry forgot to mention I did build the box with Smartstart.