- Community Home
- >
- Servers and Operating Systems
- >
- ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- SUM 8.4.1 + Smart Array P824i-p MR: Unable to upda...
-
-
Forums
- Products
- Servers and Operating Systems
- Storage
- Software
- Services
- HPE GreenLake
- Company
- Events
- Webinars
- Partner Solutions and Certifications
- Local Language
- China - 简体中文
- Japan - 日本語
- Korea - 한국어
- Taiwan - 繁體中文
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Latin America
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Blog, Poland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-18-2019 06:17 AM
09-18-2019 06:17 AM
SUM 8.4.1 + Smart Array P824i-p MR: Unable to update firmware of hard disks
On a DL380 Gen 10 server with Smart Array P824i-p MR raid controller and RHEL 7.7 we encounter the following problem when trying to update the firmware of hard disks with SUM:
[root@server ~]# smartupdate --yes upgrade
sum : Smart Update Manager Version 8.4.1
Model: ProLiant DL380 Gen10, ROM: U30, ROM Version: 04/18/2019
--------------------------------------------------------------
Searching for firmware........................................
Analyzing results.............................................
Warning: SUM requires minimum version of HPE Smart Array P824i-p MR Gen10 driver to be installed and active to discover and update hard drives connected behind HPE Smart Array P824i-p MR Gen10. Install the driver, reboot the server and re-run SUM to update HDDs
To allow SUM to proceed, use: smartupdate upgrade --ignore-warnings
The driver provided by RHEL 7.7 (07.707.50.00-rh1) is even newer than the one provided by HPE (07.706.05.00-14
[root@server ~]# modinfo megaraid_sas
filename: /lib/modules/3.10.0-1062.el7.x86_64/kernel/drivers/scsi/megaraid/megaraid_sas.ko.xz
description: Broadcom MegaRAID SAS Driver
author: megaraidlinux.pdl@broadcom.com
version: 07.707.50.00-rh1
license: GPL
retpoline: Y
rhelversion: 7.7
[...]
But even after installing the version provided by HPE (and restarting the server), the problem persists and the message does not change:
[root@server ~]# yum localinstall kmod-megaraid_sas-07.706.05.00-14.rhel7u6.x86_64.rpm
[root@server ~]# reboot
[...]
[root@server ~]# modinfo megaraid_sas
filename: /lib/modules/3.10.0-1062.el7.x86_64/weak-updates/megaraid_sas/megaraid_sas.ko
description: Avago MegaRAID SAS Driver
author: megaraidlinux.pdl@avagotech.com
version: 07.706.05.00
license: GPL
retpoline: Y
rhelversion: 7.6
[...]
[root@server ~]# smartupdate --yes upgrade
sum : Smart Update Manager Version 8.4.1
Model: ProLiant DL380 Gen10, ROM: U30, ROM Version: 04/18/2019
--------------------------------------------------------------
Searching for firmware........................................
Analyzing results.............................................
Warning: SUM requires minimum version of HPE Smart Array P824i-p MR Gen10 driver to be installed and active to discover and update hard drives connected behind HPE Smart Array P824i-p MR Gen10. Install the driver, reboot the server and re-run SUM to update HDDs
To allow SUM to proceed, use: smartupdate upgrade --ignore-warnings
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-29-2019 06:25 PM
09-29-2019 06:25 PM
Re: SUM 8.4.1 + Smart Array P824i-p MR: Unable to update firmware of hard disks
Hi,
I believe you should raise a support case with HPE.
Regards,
Sudhir
>
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
11-04-2019 05:19 AM
11-04-2019 05:19 AM
Re: SUM 8.4.1 + Smart Array P824i-p MR: Unable to update firmware of hard disks
Support case is open since September.
Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2022 Hewlett Packard Enterprise Development LP