SUM 8.5.6: Connection reset by peer

[mschlossarek]

SUM 8.5.6 throws a python stacktrace while running smartupdate upgrade:

[root@server~]# smartupdate upgrade
sum : Smart Update Manager Version 8.5.6
Model: ProLiant DL380 Gen9, ROM: P89, ROM Version: 10/21/2019
----------------------------------------------------------------------------------
Searching for firmware..........................................
Analyzing results...............................

ERROR: [Errno 104] Connection reset by peer
Traceback (most recent call last):
  File "sum_le.py", line 2617, in run
  File "sum_le.py", line 2600, in _run_command
  File "sum_le.py", line 899, in run
  File "/sum_le-8.5.6/hp/hpsum/hpsum6.py", line 611, in login
  File "/sum_le-8.5.6/hp/hpsum/hpsum6.py", line 564, in _rest_request
  File "/opt/python2.7/lib/python2.7/httplib.py", line 955, in request
  File "/opt/python2.7/lib/python2.7/httplib.py", line 989, in _send_request
  File "/opt/python2.7/lib/python2.7/httplib.py", line 951, in endheaders
  File "/opt/python2.7/lib/python2.7/httplib.py", line 811, in _send_output
  File "/opt/python2.7/lib/python2.7/httplib.py", line 773, in send
  File "/opt/python2.7/lib/python2.7/httplib.py", line 1158, in connect
  File "/opt/python2.7/lib/python2.7/ssl.py", line 372, in wrap_socket
  File "/opt/python2.7/lib/python2.7/ssl.py", line 134, in __init__
  File "/opt/python2.7/lib/python2.7/ssl.py", line 296, in do_handshake
error: [Errno 104] Connection reset by peer

OS: RHEL 7.8

Verified on multiple servers and generations (DL380 Gen10, DL380 Gen9, DL380p Gen8).

[Sham82]

Hi ,
we would request you to please Check and let us know below :

> Is the error same when tried on all different Gen servers,
if yes :  are you using the same image on all the servers  ?

if no : Have you tried different versions or different downloaded images or SUM versions ?

Also Please cehck :
> The node is active on the network
> Network ports are open
> Make sure that Windows nodes ( If Any ) have the Admin share enabled
> Make sure that HTTP and SSH access are enabled for Linux nodes ( If Any )

Also please try :
> changing port from ssl tcp to ssl websocket.

Thank you
HPE Employee

[mschlossarek]

Hi,

we are using the command line version of SUM (not the ISO image). All operations are local and not over network. 

SUM 8.5.1 works on all servers

SUM 8.5.6 fails on servers with mentioned stacktrace/error.

[Sham82]

Hi

Please let us know :

> What is the Current SUM Version you are using ?
> What Generation Servers , with What SUM Version is working Fine ?

Thank You

HPE Employee

[mschlossarek]

Hi,

DL380p Gen8 + SUM 8.5.1: works
DL380 Gen9 + SUM 8.5.1: works
DL380 Gen10 +SUM 8.5.1 works

DL380p Gen8 + SUM 8.5.6: error
DL380 Gen9 + SUM 8.5.6: error
DL380 Gen10 +SUM 8.5.6: error

[Sham82]

Hi, 

Please find below Document for the related issue :

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00100025en_us

Thank you 

HPE Employee

[Sham82]

Hi

I hope my solution has helped you to resolve the query, if not kindly let me know If you have any further issues.

Thank You

HPE Employee